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Service Operations Coordinator

2 months ago

Henderson, Kentucky, United States Faupel Automotive Group Full time
Job Summary:

The Service Coordinator at Faupel Automotive Group plays a crucial role in providing top-notch customer service and ensuring smooth operations at our dealership. This is a full-time, hourly administrative position in the automotive industry, reporting to the Service Manager.

Key Responsibilities:
  • Customer Service: Greet customers and assist them with their service needs in a friendly and professional manner.
  • Scheduling and Coordination: Schedule service appointments and follow up with customers to confirm upcoming appointments.
  • Record Keeping: Maintain accurate records of service appointments, repairs, and customer information.
  • Flow Management: Coordinate and monitor the flow of vehicles through the service department to ensure timely repair and delivery.
  • Customer Inquiry Resolution: Address customer inquiries and concerns in a timely and courteous manner.
  • Compliance and Policy: Uphold company policies and procedures to ensure excellent customer service and compliance with regulations.
Requirements:
  • Education: High school diploma or equivalent education.
  • Experience: Previous experience in an administrative or customer service role, preferably in the automotive industry.
  • Skills: Strong organizational, communication, and interpersonal skills.
  • Technical Skills: Proficient in basic computer skills and knowledge of automotive software systems is a plus.
  • Work Environment: Must be able to multi-task and handle multiple priorities simultaneously.
  • Physical Requirements: Must have a valid driver's license and be able to pass a background check and drug test.
EEOC Statement:

Faupel Automotive Group is an equal opportunity employer and is committed to creating a diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with federal, state and local laws.