Healthcare IT Solutions Advisor
2 weeks ago
Solventum is a leading provider of innovative healthcare solutions, empowering healthcare professionals to deliver better care. As a pioneer in the field, we leverage cutting-edge technology to create game-changing innovations that improve patient outcomes and enhance the healthcare experience.
Job DescriptionWe are seeking a skilled HIS Fluency Solution Advisor to join our team. In this role, you will play a critical part in assisting customers with implementing the Fluency product line software, providing training on its effective use, and troubleshooting issues to ensure seamless customer experiences.
Key Responsibilities- Assist customers in implementing the Fluency product line software
- Train customers on the most effective use of the Fluency product line software
- Troubleshoot customer issues and work towards successful resolutions
- Ensure continuous support, use, optimization of workflows, and client relationship of the Fluency product line software for the life of the client contract
- Bachelor's Degree or higher from an accredited university and three (3) years of Healthcare IT/HIM/Clinical Care customer service and/or Healthcare Client account management experience
- OR High School Diploma/GED from an accredited university and seven (7) years of Healthcare IT/HIM/Clinical Care customer service and/or Healthcare Client account management experience
- Three (3) years of experience with speech recognition
- Three (3) years of experience with EHR/EMR healthcare systems
- Experience with speech recognition in the physician user domain
- Ability to travel 30% of the time domestically & internationally
- In-depth knowledge of the health information industry as related to the physician
- Familiarity with EMR systems, implementation, and physician training
- Excellent virtual training skills
- Knowledgeable in Electronic Medical Record (EMR) workflows
- Customer-oriented with excellent communication skills
- Ability to manage multiple customers/implementations at once
- Ability to problem-solve quickly and effectively and follow up with customers timely
Solventum offers a competitive compensation package, including a base salary and variable incentive pay, as well as a range of benefits, including medical, dental, and vision insurance, health savings accounts, and paid absences. We are an equal opportunity employer and welcome applications from diverse candidates.
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Healthcare IT Solutions Advisor
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Madison, Wisconsin, United States Solventum Full timeJob Title: HIS Fluency Solution AdvisorSolventum is seeking a highly skilled HIS Fluency Solution Advisor to join our team. As a key member of our organization, you will play a critical role in assisting customers with implementing the Fluency product line software, training them on its effective use, and troubleshooting any issues that may arise.The Impact...
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Madison, Wisconsin, United States Solventum Full timeJoin Solventum's Team as a HIS Fluency Solution AdvisorSolventum is a leading provider of innovative healthcare solutions, and we're seeking a skilled HIS Fluency Solution Advisor to join our team. As a key member of our team, you will play a critical role in assisting customers with implementing the Fluency product line software, training them on its...
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