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Client Relations Associate

2 months ago

Derby, Connecticut, United States The Ekblade Agency Full time
Become a Valued Member of Our Team

The Ekblade Agency, a prominent Allstate agency, is on the lookout for a dedicated Customer Service Representative to enhance our thriving team. With over 30 years of success, we are committed to delivering exceptional service and are eager to welcome new talent. While prior experience with Allstate is a plus, we encourage individuals with a background in insurance to apply. Initial training will take place at our office, transitioning to a flexible hybrid work model thereafter. This role comes with a competitive salary, comprehensive benefits, and ample opportunities for professional advancement. If you embody professionalism, positivity, and a commitment to community, we invite you to consider joining our family.

What We Offer:
  • Base Salary with Commission and Bonus Potential
  • Generous Paid Time Off
  • Comprehensive Training Program
  • Monday to Friday Work Schedule
  • Opportunities for Career Advancement
  • Retirement Savings Plan
  • Evenings Off
  • Health Coverage
Your Responsibilities:
  • Customer Engagement: Act as the main point of contact for clients, addressing their questions and providing effective solutions.
  • Policy Administration: Manage policy updates, customer information changes, and ensure accurate record-keeping.
  • Problem Solving: Address customer issues promptly and deliver timely resolutions.
  • Record Keeping: Maintain thorough documentation of customer interactions and transactions.
  • Relationship Development: Foster strong relationships with clients to build trust and loyalty.
  • Ongoing Learning: Stay updated on Allstate products to meet customer needs effectively.
Qualifications:
  • Licensing: Must possess an active Property and Casualty License in Connecticut.
  • Experience: Previous experience in insurance and customer service is preferred.
  • Communication Skills: Strong verbal and written communication abilities.
  • Customer Focus: A genuine passion for exceeding client expectations.
  • Flexibility: Ability to thrive in a hybrid remote work environment.
  • Team Collaboration: A strong team player who contributes positively to the workplace.
  • Technical Skills: Proficient in CRM software, Microsoft Office, and communication platforms.