Client Service Associate
4 weeks ago
We are seeking a highly motivated and customer-focused Client Service Associate to join our team at Jackson Hewitt - 3511. As a key member of our team, you will play a critical role in delivering exceptional customer service and ensuring a seamless tax preparation experience for our clients.
Key Responsibilities:- Greet clients with a friendly and professional demeanor, engaging in conversation to share information about Jackson Hewitt's services and promotions.
- Verify and enter customers' personal and Form W-2 information into Jackson Hewitt's proprietary software with accuracy and efficiency.
- Assist with scheduling tax preparation appointments and monitor client flow to ensure a positive experience.
- Provide equipment service, assembling, repairing, or tearing down furniture, computers, tech, or kiosk components using hand tools.
- Maintain a clean and inviting workplace, including removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass, etc.
- Good interpersonal and communication skills.
- Demonstrated ability in working in a high-volume retail environment preferred.
- Basic knowledge of computer functions required to include setup of office computer systems and the ability to troubleshoot issues.
- Customer service or sales experience preferred.
- Reliable transportation and a valid driver's license and insurance are preferred.
- High School Diploma/GED or equivalent related business experience preferred.
PTIN Certification: Yes
By submitting this form, I acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices.
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