Client Service Associate

4 weeks ago


Derby, Connecticut, United States Jackson Hewitt - 3511 Full time
Job Title: Client Service Associate

We are seeking a highly motivated and customer-focused Client Service Associate to join our team at Jackson Hewitt - 3511. As a key member of our team, you will play a critical role in delivering exceptional customer service and ensuring a seamless tax preparation experience for our clients.

Key Responsibilities:
  • Greet clients with a friendly and professional demeanor, engaging in conversation to share information about Jackson Hewitt's services and promotions.
  • Verify and enter customers' personal and Form W-2 information into Jackson Hewitt's proprietary software with accuracy and efficiency.
  • Assist with scheduling tax preparation appointments and monitor client flow to ensure a positive experience.
  • Provide equipment service, assembling, repairing, or tearing down furniture, computers, tech, or kiosk components using hand tools.
  • Maintain a clean and inviting workplace, including removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass, etc.
Requirements:
  • Good interpersonal and communication skills.
  • Demonstrated ability in working in a high-volume retail environment preferred.
  • Basic knowledge of computer functions required to include setup of office computer systems and the ability to troubleshoot issues.
  • Customer service or sales experience preferred.
  • Reliable transportation and a valid driver's license and insurance are preferred.
  • High School Diploma/GED or equivalent related business experience preferred.

PTIN Certification: Yes

By submitting this form, I acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices.



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