Patient Flow Coordinator
4 days ago
We are seeking a highly skilled Patient Flow Coordinator to join our team at North Shore Medical Center. In this role, you will be responsible for coordinating patient flow, verifying patient information, and ensuring efficient registration processes.
About the Job:
- This is a full-time position with a competitive salary range of $58,000 - $68,000 per year, depending on experience.
Key Responsibilities:
- Coordinate patient flow, ensuring timely and effective solutions.
- Verify patient identification and accurately assign/identify medical records.
- Collect and verify all patient demographics, insurance eligibility, financial responsibility, and enter it into the hospital computer system(s) in a timely manner to facilitate patient flow.
- Interview patients at bedside as needed to ensure timely and effective solutions.
- Educate patients on financial responsibilities; identify self-pay patients and potential solutions.
- Responsible for consistent knowledge and accurate use of hospital policies and department SOPs, supporting tools, software, and websites.
- Ensure all hospital and regulatory requirements are met, including consents/signatures, distribution of patient rights, healthcare proxies, HIPAA, ABNs, etc.
- Meet performance standards established by Patient Access and Hospital leadership, including registration quality, collections, confidentiality, and customer service.
- Work effectively with fellow co-workers within Patient Access and all other hospital departments.
- Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
- Communicate effectively with internal and external customers with respect to differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.
Required Skills and Qualifications:
- Excellent customer service and communication skills
- Ability to work independently and take initiative
- Ability to prioritize and multitask
- Ability to work in a fast-paced, always changing environment
- Establishes and maintains an effective working environment
- 3rd party and managed care knowledge
- Medical terminology
Benefits:
- A safe and respectful work environment
- Teams that celebrate, empower, and uplift people
- A comprehensive benefits package that supports your health, finances, career, and life goals
We believe our people are our strength, and we take our team member's health seriously. From medical coverage and life insurance to retirement plans, paid time off, and more, North Shore Medical Center provides you with a variety of benefits for your unique needs.
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