Project Manager, Customer Engagement and Loyalty Specialist

2 weeks ago

Miami, United States Unique Vacations Full time
Job Title: Project Manager, Customer Engagement and Loyalty

We are seeking a highly skilled Project Manager to join our team at Unique Vacations, Inc. as a Project Manager, Customer Engagement and Loyalty. This role will be responsible for overseeing and executing marketing activities related to the Sandals loyalty member community and in support of the on-property loyalty & travel sales operation.

Key Responsibilities:
  • Manage day-to-day project details and executional requirements of the Sandals Select Rewards loyalty program and the on-property Loyalty & Travel sales operation.
  • Develop and execute specific marketing initiatives supporting the Loyalty & Travel onsite sales teams and improved member engagement.
  • Manage the design, content, and production process for campaign-specific marketing materials.
  • Support and leverage an integrated communication process (email, text, social, direct mail, etc.) to drive customer engagement and ensure all programs are executed in a timely manner.
  • Support the development of member-specific offers and campaigns for loyalty members based on resort demand generation or business goals.
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring feasibility.
  • Build and maintain solid partnerships with internal stakeholders to better develop, coordinate, direct, and facilitate strategic communications designed to meet business goals.
  • Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and timelines.
  • Using strategic planning and leadership skills to work effectively with internal and external teams to ensure deliverables fall within the applicable scope and timeline.
Requirements:
  • Must have project management skills and experience.
  • Must have knowledge of database systems to be used for promotional offers, CRM experience is a must.
  • Must have experience with formal project management software.
  • Must be proficient in MAC and PC; Word, Excel, PowerPoint, and Outlook.
  • Detail-oriented and highly organized with excellent follow-up and communication skills, verbal and written.
  • Ability to thrive in a fast-paced environment and prioritize workload to meet deadlines, with little to no supervision.
  • Ability to assist, collaborate, and support a range of teams/people, both effectively and efficiently.
  • Ability to write reports, business correspondence, and presentations.
  • Demonstrates strong problem-solving ability and professional demeanor.
  • Ability to work well under pressure and meet deadlines (at times with short notice).
  • Must have budget management skills to monitor expenses and adjust strategies to stay within budgetary limits.
  • Must have a marketing and communication background.
  • Must be able to travel internationally, with proper and up-to-date documentation. Travel frequency is 20% or more based on business needs.
Education and Experience:
  • Bachelor's degree in Marketing, Communications, or a related field.
  • Minimum 3+ years of experience in project management, customer loyalty, or CRM programs, preferably within the hospitality industry.
Benefits:
  • Health
  • Dental
  • Vision
  • Employer-paid life insurance, STD, and LTD
  • Sick days
  • Vacation days
  • 9 Holidays
  • Tuition assistance
  • Parental leave
  • 401K plan with a company match

Additional perk: After 6 months of continuous employment, you may visit the resorts we represent at a discounted rate.

Once you visit one of the properties, you will not only experience the best of what the brand has to offer but you will get to see first-hand what makes us so passionate and most of all so "Unique".

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