Self-Checkout Associate

1 month ago

Mineral Wells, Texas, United States Brookshire Full time

Job Summary

As a Self-Checkout Attendant, you will engage with customers, provide efficient checkout services, communicate grocery carry out services, and monitor the self-checkout lanes. You will maintain proficiency regarding transactions and accuracy of tender. You will perform various customer service duties while maintaining a safe and sanitary shopping environment.

Essential Duties and Responsibilities

  • Maintain a consistent position at the entrance of the self-checkout lane when not assisting customers.
  • Direct and invite customers to use self-checkout lanes based on availability and payment method options.
  • Resolve varying customer interventions accurately and with a sense of urgency.
  • Closely monitor all transactions for accuracy.
  • Role model for "Jump-Over-the-Counter Service Excellence"
  • Monitor, scan, and label items on the bottom of the shopping cart.
  • Communicate customers needing carry out assistance to courtesy clerks.
  • Maintain clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures. Comply with all Company policies and procedures.
  • Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based and pharmaceutical products.

Knowledge, Skills and Abilities

  • Basic knowledge of cash register.
  • Basic knowledge of tender policies and procedures.
  • Basic mathematical and counting skills.
  • Ability to learn new technology systems, methods, and processes.
  • Ability to remain courteous with customers at all times.
  • Ability to communicate effectively with customers and partners in written and verbal form.
  • Ability to multi-task and work in a fast-paced environment.
  • Ability to maintain a high level of accuracy.
  • Ability to work flexible schedules including nights, weekends, and holidays.
  • Must possess strong communication skills and the ability to achieve positive outcomes in all customer interactions.
  • Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
  • Must report any potential hazards that cannot be immediately remedied to a supervisor.

Education, Experience, and Qualifications

  • Minimum three months of service as a cashier, office, or management experience recommended.
  • Minimum of 18 years of age required.
  • Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
  • TABC/LACT/AATC/ABLE certification required where applicable.

Physical Demands

  • Continuously required to use close vision, distance vision, depth perception, or the ability to focus.
  • Continuously required to talk and hear.
  • Continuously required to use hands for reaching, touching, or handling.
  • Continuously required to use fine finger movements (ex. sorting and typing).
  • Frequently required to push, pull, maneuver, or lift objects up to 40 lbs.
  • Frequently required to bend, kneel, or squat.
  • Occasionally required to push, pull, maneuver, or lift objects up to 75 lbs.
  • Occasionally required to climb, balance, stoop, or crawl.
  • Attendance at work is required.

Work Context and Environment

  • Work is generally performed in a retail store.
  • Occasionally exposed to cleaning agents.
  • Noise level varies.

Brookshire Grocery Company strives to provide a safe, drug-free, and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or military status and any other trait protected by law.

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