Bank Customer Service Representative
3 weeks ago
We are seeking a skilled and experienced Bank Customer Service Representative to join our team at First Financial Bancorp. This role is ideal for individuals who are passionate about delivering exceptional customer service and have a strong understanding of banking products and services.
Job SummaryThe Bank Customer Service Representative will be responsible for providing top-notch customer service to our clients, answering their queries, and resolving their issues in a timely and professional manner. This includes processing financial transactions, adhering to bank policies and procedures, and prioritizing client demands.
Key Responsibilities- Customer Service: Provide impeccable customer service to clients, addressing their queries, and resolving their issues in a timely and professional manner.
- Financial Transactions: Process financial transactions promptly and accurately, adhering to bank policies and procedures.
- Client Prioritization: Prioritize client demands and ensure that their needs are met in a timely and efficient manner.
- Communication: Communicate professionally with all clients and colleagues, providing clear and concise information.
- Training and Development: Participate in job-specific training, bank training programs, and comply with BSA, AML, and all bank policies and procedures.
- Education: High school diploma or GED
- Experience: 6 months previous teller experience within the financial institution industry, or 6 months previous cash handling experience in a retail customer service environment
- Skills: Computer proficiency, familiarity with Microsoft programs, impeccable written and oral communication skills, ability to maintain high-level confidentiality
- Work Environment: Ability to work in a fast-paced environment, handling frequent interruptions and little to no supervision
As a Bank Customer Service Representative at First Financial Bancorp, you will have the opportunity to work in a dynamic and collaborative environment, where you will be challenged, valued, and empowered every day. We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, and a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Preferred Skills- Bilingual in English and Spanish
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