Guest Experience Specialist
7 days ago
We are seeking a highly skilled and experienced Guest Experience Specialist to join our team at Swan Lake Resort. As a key member of our dining team, you will be responsible for providing exceptional service to our guests, ensuring a memorable and enjoyable experience for all.
Key Responsibilities- Monitor dining areas to ensure efficient table management and minimize wait times for guests.
- Coordinate with servers and kitchen staff to ensure seamless service and timely food delivery.
- Provide menus and escort guests to their tables, ensuring a warm and welcoming experience.
- Assist with bussing, setting up, and maintaining tables to maintain a clean and presentable environment.
- Communicate with guests to understand their needs and preferences, and provide personalized service to exceed their expectations.
- Collaborate with the foodservice manager and immediate supervisor to ensure the smooth and efficient operation of the restaurant.
- 1-2 years of experience in a similar role, preferably in the hospitality industry.
- Superior customer service skills, with a warm and professional demeanor.
- Ability to multitask and work well under pressure, with a calm and composed manner.
- Excellent communication, problem-solving, and organizational skills, with a focus on safety awareness and sound judgment.
- Flexibility to work a variety of shifts, including days, evenings, weekends, and holidays.
As a Guest Experience Specialist at Swan Lake Resort, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on providing exceptional service to our guests. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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