Service Coordinator

22 hours ago


Villa Park, United States Coker Service Inc. Full time
Job Title: Service Coordinator

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Coker Service Inc.

About the Job

The successful candidate will be responsible for organizing and facilitating the schedule of work to be completed through the dispatching of service technicians.

This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and are skilled in coordinating schedules, communicating with customers and technicians, and planning preventative maintenance.

Key Responsibilities:
  • Schedule Technicians for Service Calls
  • Communicate the schedule to customers and technicians
  • Plan Preventative Maintenance schedules for various customers and equipment
  • Update customers on status of calls
  • Coordinate with other departments to ensure the technician is prepared to service the equipment
  • Coordinate service techs to meet customer deadlines
Requirements:
  • Proficient use of Windows operating system
  • Proficient use of Google Apps for Business
  • Exceptional customer service skills
  • Ability to thrive and keep a positive attitude in a high tempo, stressful environment
  • Ability to coordinate schedules of 20+ technicians covering territory of multiple states
  • Familiarity with CAD (computer-aided dispatch) systems
  • Exceptional ability to visualize geographical data and efficiently route techs using computer mapping software
  • Must be able to devise plans of action while being willing and able to adjust plans regularly to keep pace with an ever-changing service landscape
Salary Information:

The estimated salary for this position is $65,000 - $85,000 per year, depending on experience and qualifications.

Benefits:

Coker Service Inc. offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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