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Fulfillment Operations Supervisor
2 months ago
Company: ShipBob Inc
Role Overview:
We are seeking a committed Fulfillment Operations Supervisor to become a vital part of our leadership team. This role involves overseeing staff, cultivating a positive workplace atmosphere, and ensuring customer satisfaction while maintaining efficient departmental operations.
Your hands-on approach will be crucial in driving the growth and success of our business through the implementation of strategies designed to enhance productivity and achieve revenue targets.
Key Responsibilities:
- Oversee various operational functions including distribution, customer service, human resources, and recruitment.
- Ensure we consistently meet and surpass our clients' expectations.
- Manage performance indicators, identify and monitor key metrics, and plan ongoing improvement initiatives for your facility.
- Utilize data-driven reports and analyses to pinpoint areas for continuous enhancement and propose effective solutions to challenges while leveraging growth opportunities.
- Recruit, train, mentor, and inspire team members; you will be accountable for establishing team objectives and managing their progress.
- Establish, adhere to, and enforce safety protocols and procedures to maintain a healthy work environment in compliance with legal standards.
- Share insights with other locations and headquarters regarding effective practices, competitive intelligence, business opportunities, and needs.
- Perform additional duties and responsibilities as required.
Qualifications:
- 4+ years of leadership experience.
- Degree in Business, Operations, Supply Chain, General Management, or a related field is preferred.
- Proven track record of taking ownership and delivering results.
- Familiarity with Lean and Six Sigma methodologies.
Classification: Salaried/Exempt
Reporting To: District Manager, Fulfillment Operations
Benefits:
- Comprehensive Medical, Dental, Vision & Basic Life Insurance.
- Paid Maternity/Parental Leave Program.
- Flexible Time Off Program.
- Paid Sick Leave and Emergency Leave.
- Floating Holidays and Wellness Days.
- 401K Match.
- Competitive Salary, Performance Bonus & Equity.
- Variety of voluntary benefits, including short-term disability.
- Referral Bonus Program.
- Engaging Company Culture.
At ShipBob, we value diversity of experience and skills, coupled with passion, as essential to innovation and excellence. We encourage candidates from all backgrounds to apply.
About ShipBob:
ShipBob is a cloud-based logistics platform that collaborates with over 7,000 e-commerce businesses to help realize their entrepreneurial aspirations. We provide a comprehensive suite of fulfillment solutions that enhance transit times, reduce shipping costs, and deliver exceptional customer experiences.
With an impressive accuracy rate in order fulfillment and timely shipments, our merchants can rely on us for outstanding service. As one of the fastest-growing tech companies, our mission is to remain the leading fulfillment technology provider in the industry.