Pharmacy Technician and Fulfillment Team Lead

4 weeks ago

North Chicago, Illinois, United States AbbVie Full time
Job Title: Pharmacy Technician and Fulfillment Team Lead

Job Summary: We are seeking a highly skilled and experienced Pharmacy Technician and Fulfillment Team Lead to join our team at AbbVie. The successful candidate will provide advanced knowledge and support to supervisors and management, ensuring the smooth operation of our pharmacy and fulfillment teams.

Key Responsibilities:

  • Provide advanced knowledge and support to supervisors and management
  • Assist in order processing for pharmacy technicians and fulfillment roles
  • Manage workload and ensure day-to-day activities operate smoothly
  • Collaborate with other areas of the pharmacy to provide high-quality customer service
  • Monitor and assign work, adjusting workload and staffing requirements as needed
  • Perform call monitoring to ensure call quality goals are met
  • Handle escalated issues by collaborating with various functional areas and involving management when necessary
  • Manage FedEx exceptions and mail processing
  • Maintain a work environment that upholds privacy standards required by law and AbbVie
  • Provide primary back-up support to the Inventory Planner, including ordering, receiving, maintenance, destruction, and inventory adjustments in the SAP system
  • Identify and collaborate with necessary personnel to determine objectives, organize, schedule, and perform testing as business requires
  • Send updates to necessary parties via email, presentations, etc. to ensure new releases, processes, or enhancements are implemented into the core pharmacy system and successfully communicated to all impacted parties
  • Subject Matter Expert in all aspects of the pharmacy technician role and fulfillment role, including patient and HCP communication and dispensing orders
  • Perform quarterly review of policies and procedures to ensure compliance and perform updates or create new documents if required
  • Primary point of contact for the Training department, including providing support for training curriculum and being certified as a side-by-side trainer for new hires
  • Identify and recommend process/system improvements that increase efficiency and productivity of respective functional areas and communicate with supervisors
  • Work online as a technician at least 75% of the time, with additional responsibilities as deemed necessary for the business by Pharmacy Solutions Management
  • Maintain current licensure and CE requirements as necessary
  • Promote the AbbVie Way and influence positive culture

Requirements:

  • High School Diploma or equivalent required; College or a 2-year Associate Degree is preferred
  • Individuals must meet applicable Pharmacy Technician Licensure and Certification requirements no later than the first day of employment
  • A minimum of 3-5 years' experience within a healthcare provider, PBM, Specialty Pharmacy, or Retail/Mail Order Pharmacy setting, familiarity with medical record handling/documentation, strong core insurance (Medical and Pharmacy Benefit) knowledge, high-quality customer service, knowledge of online verification systems, or similar experience preferred
  • Ability to express ideas clearly in both written and oral communications
  • Strong attention to detail, ability to multi-task, and ability to make independent, high-quality decisions and operate under general supervision
  • Strong computer skills required, including quick and accurate data entry, and proficiency in Microsoft Word or Excel software applications
  • Ability to work a schedule based on business needs

Key Stakeholders:

  • Pharmacy Solutions, Pharmacy Operations, Product Replacement

Additional Information:

The compensation range for this role is $28.6 - $51.4. We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion.

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