Guest Support Associate

3 weeks ago


Romulus, Michigan, United States Marriott Full time
Job Summary

We are seeking a highly organized and detail-oriented Guest Support Representative to join our team at The Westin Detroit Metropolitan Airport. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.

Key Responsibilities
  • Organize and confirm guest check-ins, check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing information.
  • Activate and file room keys, process guest requests, and relay messages.
  • Print contingency lists and maintain accurate records.
  • Identify and explain room features to guests, provide directions, and information on property amenities and services.
  • Follow up on outstanding requests and resolve issues.
  • Run and review daily reports and logs.
  • Complete designated cashier and closing reports.
  • Accept and record wake-up call requests and deliver to the appropriate department.
  • Count bank at the beginning and end of shift and secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Requirements
  • Ability to stand, sit, or walk for extended periods.
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • High school diploma or equivalent required.
About Marriott

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in empowering our associates to regain control and enhance their well-being while traveling, ensuring they can be the best version of themselves.



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