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Mgr, Consulting Services Lead

2 months ago

New York, New York, United States Palo Alto Networks Full time
Job Title: Mgr, Consulting Services

At Palo Alto Networks, we're seeking a highly skilled and experienced Mgr, Consulting Services to join our team. As a key member of our professional services team, you will be responsible for managing a team of Professional Services Consultants in your assigned territory.

Key Responsibilities:

  • Provide strategic direction and input to the technical development of Professional Services Consultants reporting to you
  • Manage the activities of the team such as hiring, development, promotions, time off, expense reports, development growth, training, and corrective actions
  • Build relationships with customers who have long-term engagements to ensure that the timelines are being met, feedback on how the consultants are performing, escalations, etc.
  • Build relationships with the sales team to ensure customer requirements are met, drive new business by utilizing Professional Services capabilities and offerings
  • Ensure all customer engagements are successful
  • Provide status to the Services leadership team on all major activities, issues, escalations, etc.

Requirements:

  • Experience managing teams of 10+ multi-disciplined, technical resources and/or at minimum have experience managing highly complex client projects/programs with multiple stakeholders
  • Knowledge of networking technologies and managing teams in a large-scale deployment/environment
  • Skilled in key business systems – SFDC, Clarizen, G-Suite preferred
  • Knowledge of cybersecurity technologies such as NGFW, SASE, SOAR, and XDR
  • The ability to solve problems creatively and develop and manage business solutions for complex problems
  • Demonstrated leadership and team-building capabilities
  • Demonstrated experience meeting revenue and/or customer satisfaction targets
  • Excellent written and verbal communication skills
  • Strong emotional intelligence and ability to manage challenging situations
  • Certifications such as CISSP and/or others like PMP preferred

About Us:

Palo Alto Networks is a leader in the cybersecurity industry, and we're committed to providing our customers with the best possible support. Our professional services team is critical to our success, and we're looking for talented individuals like you to join our team.

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • The chance to work with a leading company in the cybersecurity industry

How to Apply:

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.