Mgr, Consulting Services

3 weeks ago

New York, New York, United States Palo Alto Networks Full time
About the Role

Palo Alto Networks is seeking a seasoned professional to lead our Professional Services team in the NYC Metropolitan area. As a key member of our organization, you will be responsible for driving professional services business, providing management oversight to your team, and ensuring the delivery of Palo Alto Networks solutions to our customers.

Key Responsibilities:

  • Provide strategic direction and input to the technical development of Professional Services Consultants reporting to you
  • Manage the activities of the team, including hiring, development, promotions, time off, expense reports, development growth, training, and corrective actions
  • Build relationships with customers who have long-term engagements to ensure timely delivery, feedback on consultant performance, and escalations
  • Collaborate with the sales team to ensure customer requirements are met, drive new business through Professional Services capabilities, and offerings
  • Ensure all customer engagements are successful
  • Provide regular updates to the Services leadership team on major activities, issues, and escalations

Requirements:

  • Experience managing teams of 10+ multi-disciplined, technical resources and/or managing complex client projects/programs with multiple stakeholders
  • Knowledge of networking technologies and managing teams in a large-scale deployment/environment
  • Proficiency in key business systems, such as SFDC, Clarizen, and G-Suite
  • Knowledge of cybersecurity technologies, including NGFW, SASE, SOAR, and XDR
  • Ability to solve problems creatively and develop business solutions for complex problems
  • Demonstrated leadership and team-building capabilities
  • Demonstrated experience meeting revenue and/or customer satisfaction targets
  • Excellent written and verbal communication skills
  • Strong emotional intelligence and ability to manage challenging situations

About Palo Alto Networks

Palo Alto Networks is a leader in the cybersecurity industry, dedicated to protecting our digital way of life. We are a company built on innovation, collaboration, and a commitment to our mission. Our values are brought to life through each employee's unique contributions, and we strive to create an inclusive environment where everyone feels valued and supported.

Compensation and Benefits

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary is expected to be between $208,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits can be found on our website.

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