Retail Store Customer Service Representative

1 month ago


Champaign, Illinois, United States Sherwin-Williams Full time
About the Role

This is an exciting opportunity to join our team as a Customer Service Specialist in a retail store setting. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service, ensuring customer satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build trust relationships with wholesale and retail customers, driving sales growth and revenue
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas, ensuring accurate inventory management
  • Pull and stock products from the sales floor or warehouse, maintaining a clean and organized store environment
  • Tint and mix products to customer specifications, ensuring high-quality results
  • Load and unload delivery trucks, assisting with deliveries as needed
  • Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
  • Remain knowledgeable on products offered, discussing available options with customers
  • Comply with inventory control procedures, ensuring accurate stock levels and minimizing waste
  • Suggest ways to improve sales and customer satisfaction, driving business growth and success
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish

What We Offer

Sherwin-Williams is proud to offer a comprehensive benefits package, including health, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement, and saving benefits, and more. We also offer a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, and more.

How to Apply

Find the role that interests you on our Careers page: https://jobsearch.sherwin.com/. Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners. Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral-based questions. You'll be able to record and complete your video interview anytime, anywhere. While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation. Your video interview is reviewed by a member of our Recruitment team, and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

Equal Employment Opportunity

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.



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