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Client Manager

4 weeks ago

High Point, North Carolina, United States Allied Universal® Full time
Job Summary

Allied Universal is seeking a Client Manager to lead a business segment in a designated region. The ideal candidate will have a strong service orientation, excellent interpersonal, leadership, and organizational skills.

Key Responsibilities:

  • Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
  • Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
  • Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
  • Engage regularly with clients to share expertise and enhance the value of Allied Universal's offering
  • Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner
  • Manage the delivery of services through subordinate team and fill in for the Branch Manager/Director of Operations in their absence or as requested or required
  • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
  • Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
  • Capably utilize WinTeam for scheduling and billing, and to produce reports that require interpretation and action for effective business management
  • Enforce Allied Universal's policies as outlined by the handbooks and executive memos
  • Work with all levels in the organization to identify, analyze, and solve problems and create opportunities for continuous improvement
  • Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face-to-face meetings
  • Maintain confidentiality of all information and data
  • Keep records and prepare accurate and timely reports both manually and through automated methods
  • Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness
  • Perform other related duties and responsibilities as assigned or required
  • Actively participate in community and business-related organizations

Requirements:

  • Bachelor's degree in Criminal Justice, Business Administration, or a related field
  • Minimum three (3) years of experience in a service industry
  • Proven strong service orientation, excellent interpersonal, leadership, and organizational skills
  • Ability to develop and grow client relationships
  • Ability to make decisions and conduct courageous conversations
  • Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis
  • Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have an impact on our service image or brand
  • In-depth understanding of financial performance
  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude

Preferred Qualifications:

  • Previous Customer Service, Account Management, Sales, Facilities Management, Military, or Law Enforcement experience
  • Contract, proprietary security services, or military/law enforcement experience

Benefits:

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Equal Employment Opportunity:

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

Contact Us:

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.