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Customer Service Associate

2 months ago

Clarksville, Ohio, United States Domino's Pizza LLC Full time

Company Overview

Position Overview

The role of a Customer Service Associate at Domino's Pizza LLC involves managing financial transactions in a dynamic and fast-paced setting. Ideal candidates should possess a friendly demeanor, be technologically adept, resourceful, and self-driven, with a knack for delivering exceptional customer service. The ability to juggle multiple tasks while maintaining composure under pressure is essential.

Key Responsibilities of a Customer Service Associate

Customer Service Associates are responsible for overseeing all financial exchanges within the establishment by processing orders and handling transactions. They act as a bridge between customers, management, and kitchen staff, while ensuring the front area remains tidy and well-stocked.


Core Duties and Responsibilities

  • Welcomes all patrons courteously upon entering the establishment, calling, or using the drive-through service.
  • Accurately captures customer orders at the counter, via phone, and through the drive-through.
  • Processes orders through the designated system to facilitate their preparation.
  • Monitors completed orders and ensures timely delivery to waiting customers.
  • Assists in expediting and finalizing orders, ensuring all sides and extras are included.
  • Promotes in-store offers when appropriate.
  • Handles cash transactions and provides accurate change to customers.
  • Processes credit and debit card payments efficiently.
  • Maintains a balanced cash drawer at the end of each shift.
  • Utilizes a secure drop box to keep cash levels manageable.
  • Addresses and resolves customer feedback, suggestions, and inquiries.
  • Ensures the front counter is stocked, organized, and clean.
  • Maintains cleanliness and organization in the box stocking area.
  • Regularly cleans dining areas by wiping tables, sweeping floors, and disposing of trash.
  • Conducts regular floor sweeping and mopping as needed.
  • Wipes down windows and doors to remove smudges and dirt.
  • Restocks dining area supplies such as napkins, straws, and condiments.
  • Regularly cleans the soda machine and restocks coolers.
  • Maintains cleanliness in public and employee restrooms throughout the shift.
  • Assists in food preparation and kitchen duties as needed.

Required Skills and Qualifications

  • Ability to work with numerical data effectively.
  • Possession of a Texas Certified Food Handlers Certificate is required.
  • Capability to follow instructions and meet objectives.
  • Exhibits strong customer service and interpersonal skills.
  • Reliability in adhering to schedules, punctuality, and proper uniform standards.
  • Effective communication skills with a diverse clientele.

Education and Experience
A high school diploma or equivalent is advantageous but not mandatory.

Previous experience is not required as comprehensive training will be provided on-site to familiarize candidates with specific operational functions, including system usage and menu knowledge.

Experience in sales is beneficial.

Customer service experience is helpful for greeting patrons, addressing inquiries, and managing complaints, though it is not a prerequisite.


Work Environment
The role of a Customer Service Associate involves interacting with a high volume of customers during each shift, which can be demanding.

Prolonged standing while taking orders and addressing customer concerns is expected, which may lead to physical strain. Regular hand sanitization is necessary due to the handling of cash. The work environment is lively, bustling, and can be noisy.

Associates work in a setting equipped with conveyor belt ovens and various kitchen equipment, which necessitates caution to prevent injuries.


Additional Information

All personal information will be kept confidential in accordance with EEO guidelines.