Customer Service Representative
3 weeks ago
Are you a people person with excellent communication skills? We are seeking a dedicated Customer Service Representative to join our team at Hustle Notice Biz in Chicago, IL. This role offers a competitive salary of $43,000 per year.
Job Overview: As a Customer Service Representative, you will be the voice of our company, providing exceptional service to our customers by addressing inquiries, resolving issues, and delivering an outstanding experience during each interaction. Your key responsibilities will include answering inbound calls, responding to customer inquiries efficiently and professionally, and documenting customer interactions in our CRM system for future reference.
Key Responsibilities:
- Answer inbound calls and respond to customer inquiries efficiently and professionally
- Provide accurate information about our products and services to customers
- Resolve customer issues and complaints effectively, ensuring a positive customer experience
- Document and track customer interactions in our CRM system for future reference
Requirements:
- High school diploma or equivalent; some college preferred
- Previous experience in a call center or customer service role is highly desirable
- Strong verbal communication skills with a clear and friendly tone
- Ability to listen actively and demonstrate empathy towards customers
- Proficient in using computers and familiar with CRM software or other customer service tools
Benefits:
- Comprehensive health, dental, and vision coverage
- Paid time off, including vacation and sick leave
- Retirement savings plan with employer contributions
- Employee wellness programs and mental health support
- Professional training and development opportunities
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