Current jobs related to Customer Experience Consultant - Eau Claire, Wisconsin - Securian Financial Group

  • Sales Consultant

    4 weeks ago

    Eau Claire, Wisconsin, United States Kay Jewelers Full time

    Kay Jewelers Role OverviewAs a Sales Associate/Jewelry Consultant at Kay Jewelers, you will be responsible for delivering exceptional customer experiences.Key ResponsibilitiesEngage customers in conversation to understand their needs and preferences.Present merchandise and provide detailed information about features and benefits of products.Offer information...

  • Tanning Consultant

    4 weeks ago

    Eau Claire, Wisconsin, United States Sun Tan City Full time

    About Sun Tan CityAt Sun Tan City, we're passionate about helping our clients find their glow and grow their confidence. Whether it's for a special occasion or just for maintaining that everyday glow, our team is dedicated to providing exceptional customer service and educating clients on the best tanning and wellness options.Job SummaryWe're seeking a...

  • Customer Service Representative

    3 weeks ago

    Eau Claire, Wisconsin, United States Xcel Energy, Inc. Full time

    The Customer Service Representative plays a vital role in ensuring customer satisfaction by resolving any issues they may face.As a key member of the Xcel Energy, Inc. team, this representative will consult with customers on their energy needs and provide solutions to resolve any issues in a timely and professional manner.Key responsibilities...

  • Tanning Consultant

    4 weeks ago

    Eau Claire, Wisconsin, United States Sun Tan City Teslow Group Full time

    Job OpportunityAre you a people person looking for a dynamic and rewarding career? Sun Tan City Teslow Group is seeking a motivated and customer-focused individual to join our team as a Tanning Consultant.Key Responsibilities:Provide exceptional customer service by ensuring all clients' needs are met and treated professionally.Build strong relationships with...

  • Tanning Consultant

    2 weeks ago

    Eau Claire, Wisconsin, United States Sun Tan City Teslow Group Full time

    Job DescriptionAre you looking for a dynamic and rewarding career where you can share your passion for tanning with others? As a Tanning Consultant at Sun Tan City Teslow Group, you will have the opportunity to work in a fast-paced and upbeat salon environment, providing exceptional customer service and making recommendations for products and...

  • Tax Consultant

    3 weeks ago

    Eau Claire, Wisconsin, United States Wipfli Full time

    Job Summary:We are seeking a highly skilled Tax Manager to join our Financial Services industry group. As a Tax Manager, you will provide federal tax consulting and compliance services to clients in the banking and financial services industries. You will work directly with clients, manage tax engagement teams, and have access to an elite group of specialists...

  • Tanning Consultant

    4 weeks ago

    Eau Claire, Wisconsin, United States Sun Tan City Teslow Group Full time

    Job OpportunityAre you a people person looking for a dynamic and rewarding career? Do you have a passion for helping others achieve their goals? We may have the perfect opportunity for you!About the RoleAs a Tanning Consultant at Sun Tan City Teslow Group, you will be responsible for providing exceptional customer service to our clients. This includes...

  • Customer Service Advocate

    2 weeks ago

    Eau Claire, Wisconsin, United States Xcel Energy Full time

    Key Responsibilities:• Resolve customer issues and ensure satisfactionKey Skills:• Excellent communication and problem-solving skillsAbout the Role:The Customer Contact Representative plays a vital role in ensuring customer satisfaction by resolving any issues they may face. This involves consulting with customers on their energy needs and resolving...

  • Meat Cutter and Product Consultant

    2 weeks ago

    Eau Claire, Wisconsin, United States Walmart Full time

    Discover the rewarding opportunity to join our team as a Meat Cutter and Product Consultant at Sam's Club. Our fast-paced environment is perfect for those who thrive in a dynamic setting, taking on multiple tasks with ease and accuracy. As a pivotal member of our meat department, you'll play a crucial role in ensuring our members receive the highest quality...

  • Customer Support Specialist

    3 weeks ago

    Eau Claire, Wisconsin, United States SEEK Careers Staffing Full time

    Job SummaryWe are seeking a highly skilled Customer Support Consultant to join our team at SEEK Careers/Staffing. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Your primary role will be to respond to customer inquiries, resolve issues, and ensure a positive customer...

  • Sales Consultant

    4 weeks ago

    Eau Claire, Wisconsin, United States HOM Furniture, Inc. Full time

    Job OverviewHOM Furniture, Inc. is seeking a highly motivated Sales Specialist to join our team. As a Sales Specialist, you will be responsible for providing exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesMeet with customers to understand their home furnishing needs and provide personalized...

  • Digital Experience Specialist

    3 weeks ago

    Eau Claire, Wisconsin, United States Royal Credit Union Full time

    About the RoleThe Digital Experience team at Royal Credit Union is seeking a highly motivated and detail-oriented individual to support our efforts in data analytics, website optimization, and communication management.This is a unique opportunity to gain hands-on experience in digital marketing and technology, working closely with our team to drive business...

  • Seasonal Beauty Consultant

    5 days ago

    Eau Claire, Wisconsin, United States Ulta Beauty Full time

    We are seeking a highly motivated Beauty Advisor to join our team at Ulta Beauty Golf Rd. As a Beauty Advisor, you will be responsible for:Key Responsibilities• Greet and engage with guests to understand their needs and preferences• Answer questions and provide expert advice on beauty products and services• Collaborate with management to ensure...

  • Enterprise Risk Actuarial Consultant

    2 weeks ago

    Eau Claire, Wisconsin, United States Securian Financial Group Full time

    Enterprise Risk Actuarial ConsultantThis is a highly collaborative and visible role as part of the ERM Actuarial Team. The ERM Actuarial team provides leadership, along with quantitative and qualitative analysis, in support of Securian's financial risk management, capital management, ERM governance, and risk reporting.Key Responsibilities:Support Securian's...

  • Customer Service Representative

    1 week ago

    Eau Claire, Wisconsin, United States Xcel Energy Full time

    At Xcel Energy, we're seeking a skilled Customer Contact Center Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesProvide top-notch customer interactions through multiple channels in a Contact Center...

  • Customer Service Representative

    4 weeks ago

    Eau Claire, Wisconsin, United States Xcel Energy Full time

    About the RoleXcel Energy is seeking a highly skilled Customer Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for resolving customer issues and ensuring their satisfaction.Key ResponsibilitiesProvide exceptional customer service through multiple channels, including phone, email, and...

  • Customer Service Representative

    4 weeks ago

    Eau Claire, Wisconsin, United States Eau Claire Ford Lincoln Full time

    Customer Service AdvisorWe are seeking a highly skilled and customer-focused individual to join our Quick Lane team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet Customers with a Smile: Welcome...

  • Customer Service Representative

    4 weeks ago

    Eau Claire, Wisconsin, United States Eau Claire Ford Lincoln Full time

    We are seeking a skilled Customer Service Representative to join our Quick Lane team at Eau Claire Ford Lincoln. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and ensuring our customers feel well-informed and listened to.Key Responsibilities:Greet Customers with a Smile: Welcome customers to...

  • Customer Service Ambassador

    3 weeks ago

    Eau Claire, Wisconsin, United States David's Bridal Full time

    Customer Experience ExpertAs a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for all guests. Your primary focus will be on managing customer flow, responding to inquiries, and ensuring a seamless shopping experience.Key Responsibilities:Welcome customers with genuine...

  • Customer Service Ambassador

    3 weeks ago

    Eau Claire, Wisconsin, United States FastSigns Full time

    Customer Service RepresentativeFASTSIGNS is seeking a skilled Customer Service Representative to provide exceptional customer experiences and drive sales growth.Key Responsibilities:Establish and maintain strong relationships with current and prospective customers.Prepare estimates, implement work orders, and ensure timely delivery of finished...

Customer Experience Consultant

2 months ago

Eau Claire, Wisconsin, United States Securian Financial Group Full time
About the Role

We are seeking a highly skilled Customer Experience Consultant to join our team at Securian Financial Group. As a key contributor to our business, you will play a critical role in developing and implementing compelling end-to-end customer experiences for our B2B employer clients, their employees, and our partners in the Employee Benefits Solutions business.

Key Responsibilities
  • Work closely with the CX Strategy Lead to identify priority journeys and interactions, assess current-state experiences, and define "Moments That Matter" by leading journey mapping, primary research, and marketplace feedback.
  • Facilitate future-state experience design, high-level cost-benefit analysis, and roadmap prioritization to drive desired business and customer outcomes.
  • Participate in defining, implementing, and visualizing journey metrics and CX KPIs.
  • Drive efforts to modernize our end-user service communications to increase response, reduce costs, and create a more holistic, user-friendly experience.
  • Work with Customer Insights and Product teams to design and implement customer surveys / feedback loops, including feedback panels with all key audiences.
  • Aggregate and identify critical customer journey insights to improve the end-to-end experience (partnering with the customer insights, UX, and other functions as appropriate).
  • Partner closely with teams delivering or enabling the customer experience (product, UX, account executives, underwriting, claims, contact center, sales, technology) to support continuous improvement efforts.
  • Help develop and deploy CX best practices, tools, and frameworks.
Requirements
  • Bachelor's degree in Business, Marketing, Operations, or a relevant field or 3+ years of relevant work experience.
  • Proven ability to collaborate across departments to align operations with customer needs and expectations across digital and non-digital channels.
  • Experience in facilitating workshops and leading cross-functional teams.
  • Experience with using and directing Voice-of-Customer feedback to evaluate, assess and measure customer experiences.
  • Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences.
About Securian Financial Group

Securian Financial Group is a leading provider of insurance and financial services. We believe in creating a workplace culture that values diversity, equity, and inclusion. Our company offers a comprehensive range of benefits, including paid time off, leave programs, company-funded pension plan, and health insurance. We also offer opportunities for professional growth and development, as well as a commitment to community involvement and volunteerism.

What We Offer
  • A competitive salary range of $84,000 - $155,000 per year.
  • A comprehensive benefits package, including paid time off, leave programs, company-funded pension plan, and health insurance.
  • Opportunities for professional growth and development, including training and education programs.
  • A commitment to community involvement and volunteerism.