Customer Support Associate
2 weeks ago
Company Overview:
Integrated Resources, Inc is a leading provider of customer service solutions.
Estimated Salary:$45,000 - $65,000 per annum
Job Description:
We are seeking an experienced Customer Service Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.
Responsibilities:
- Answer incoming calls from customers in a timely and professional manner.
- Track and document all inquiries using our CRM system.
- Complete associated tasks according to established guidelines.
- Meet Quality Assurance (QA) and other key performance metrics.
- Fulfill caller requests for materials via mail, email, or download.
- Transfer/refer customers to appropriate entities according to established guidelines.
- Escalaate calls or issues to designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers.
- Attend meetings and trainings as requested to maintain up-to-date knowledge of programs and systems.
Required Skills and Qualifications:
- High School diploma or equivalent with 1-2 years of experience.
Benefits:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
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