Customer Support Associate

2 weeks ago


Richmond, Virginia, United States Integrated Resources, Inc Full time

Company Overview:

Integrated Resources, Inc is a leading provider of customer service solutions.

Estimated Salary:$45,000 - $65,000 per annum

Job Description:

We are seeking an experienced Customer Service Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.

Responsibilities:

  • Answer incoming calls from customers in a timely and professional manner.
  • Track and document all inquiries using our CRM system.
  • Complete associated tasks according to established guidelines.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Fulfill caller requests for materials via mail, email, or download.
  • Transfer/refer customers to appropriate entities according to established guidelines.
  • Escalaate calls or issues to designated staff for resolution as needed.
  • Facilitate translation services for non-English speaking callers.
  • Attend meetings and trainings as requested to maintain up-to-date knowledge of programs and systems.

Required Skills and Qualifications:

  • High School diploma or equivalent with 1-2 years of experience.

Benefits:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.


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