Key Holder

1 month ago

Newburyport, Massachusetts, United States Fatface Corporation Full time
Job Overview

As a Key Holder at FatFace Corporation, you will play a vital role in driving the team to success by putting the customer at the heart of everything. You will be responsible for leading by example, creating a motivating work environment, and ensuring that the brand proposition is successfully implemented and maintained in your store.

Key Responsibilities
  • Proactively manage the performance of yourself and the team across all business KPIs.
  • Deliver the successful implementation and maintenance of the brand proposition in your store.
  • Drive and role model customer service standards to exceed customer expectations and meet customer service KPI measures.
  • Help train and develop the team, leading by example and creating a motivating work environment.
  • Ensure correct procedures are adhered to in a professional manner, including cash & stock, health & safety, office, and security of premises.
  • Execute the FatFace Visual proposition to company standards.
  • Above all, embody the FatFace Vision & Values and promote equality and inclusion within the workforce.
Requirements
  • Experience in a customer service environment.
  • Supervisor experience desirable.
  • Excellent interpersonal, organization, and communication skills.
  • A positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
  • Ability to work productively in a high-pressure environment, quickly learning new tasks and committing information to memory.
  • A team player, embracing every opportunity to be part of what's going on.
  • Great time management.
  • Demonstrates passionate commitment to the brand.

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