Key Holder

As a Key Holder at FatFace Corporation, you will play a vital role in leading the team and establishing the brand in the local area. Your mission will be to drive the team to success by putting the customer at the heart of everything, while living the FatFace Vision & Values.

This is an exciting opportunity to join a well-established British company that is currently expanding along the East Coast of the US. You will be part of a team that promotes and drives equality within the workforce, creating an inclusive foundation for everyone to build from and connect with customers, colleagues, and communities alike.

Key Responsibilities:

• Proactively manage the performance of yourself and the team across all business KPIs.
• Deliver the successful implementation and maintenance of the brand proposition in your store.
• Drive and role model customer service standards to exceed customer expectations and meet customer service KPI measures.
• Help train and develop the team, leading by example and creating a motivating work environment.
• Have awareness of your own development needs.
• Ensure correct procedures are adhered to in a professional manner, including cash & stock, health & safety, office, and security of premises.
• Execute the FatFace Visual proposition to company standards.
• Abid by all FatFace policy and procedures.

Requirements:

• Experience in a customer service environment.
• Supervisor experience desirable.
• Excellent interpersonal, organization, and communication skills.
• Positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
• Ability to work productively in a high-pressure environment, quickly learning new tasks and committing information to memory.
• Team player - embracing every opportunity to be part of what's going on.
• Great time management.
• Demonstrates passionate commitment to the brand.