Restaurant Operations Supervisor

6 days ago

Newport, Kentucky, United States LaRosa's Full time
Job Title: Restaurant Operations Supervisor

About the Role:
This role is responsible for ensuring that guests receive friendly, efficient and courteous service while supervising all hourly restaurant staff. The Assistant Manager will perform various tasks such as scheduling hourly staff, monitoring food preparation and presentations, participating in hiring and onboarding process, and performing opening and closing administrative procedures.

Key Responsibilities:
  • Performs the duties of the General Manager in his/her absence.
  • Directly supervises 5 to 40 Team Members in the restaurant at any one time.
  • Supervises hourly restaurant staff, ensuring Guests receive prompt and courteous service.
  • Schedules hourly staff to meet business level requirements.
  • Monitor food preparation and presentations to comply with company standards.
  • May participate in hiring and onboarding process.
  • Performs opening and closing administrative procedures which may require driving a car.
  • Assists profit and loss management by following cash control/security procedures, maintaining proper inventory levels, managing labor, reviewing financial reports and taking appropriate actions.
  • May perform the functions of any hourly position in the absence or shortage of staff.
  • Performs consistent and thorough documentation of procedures.
  • Ensures that guest checks are handled accurately, efficiently, and in compliance with company policies.
  • Addresses guest concerns, requests, injuries or accidents following LaRosa's procedures.
  • Gives constructive feedback to hourly Team Members to help them do their jobs better.
  • Works with Management to ensure that newly hired Team Members receive orientation training.
  • Follows LEAN processes as defined for both their role and the pizzeria.
  • Works with Team Members throughout the location on a daily basis including: Store Management, Front of the House and Back of the House staff.

Salary: $50,000 - $65,000 per year based on experience.


Requirements:
  • Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Able to demonstrate high standards of behavior.
  • Able to encourage strong team work.
  • Able to write routine reports and correspondence.
  • Verbally interacts with Management, Team Members and Guests.
  • Able to speak effectively before groups of guests or Team Members.
  • Basic mathematical skills.
  • Able to make change and process different types of payment.
  • Able to interpret a variety of instructions in written or oral form.
  • Ability to solve practical problems.
  • Able to report to work in a neat clean uniform.
  • Willingness to work rotating shift schedules.
  • Able to lift up to 25 lbs on a regular basis.
  • Able to reach, bend, stoop, kneel, or crouch.
  • Able to stand for an extended period of time.
  • Able to become ServSafe certified.

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