Senior Hospitality Leader

4 weeks ago

West Harrison NY, United States AVE by Korman Communities Full time

We are seeking a seasoned leader to join our team as a Senior Hospitality Leader at AVE by Korman Communities. As a key member of our leadership team, you will be responsible for driving sales, financial, and operational results to meet and exceed goals.

Key Responsibilities:

  • Lead, coach, mentor, and supervise a team of high-energy, service-oriented leaders who are passionate about delivering a superior living experience and cultivating a sense of community for residents.
  • Develop and execute sales and marketing plans to achieve financial results, working closely with the Business Development team to grow existing clients and forge new relationships.
  • Collaborate with leadership across all departments to operate at the highest level and drive financial results, managing budget and expenses to deliver exceptional customer service.
  • Hire, train, evaluate, and mentor team members in all property roles to operate at the highest level and deliver professional growth.
  • Deliver urgent follow-up to resident inquiries to ensure resident satisfaction, managing vendors and contractors to drive seamless operations.
  • Walk make-readies and the property daily to ensure brand asset presentation standards and sales success, managing apartment retention program to drive lease renewals.
  • Audit digital storefronts on a weekly basis to ensure a competitive edge, reporting on property performance by preparing weekly leasing and traffic reports, as well as monthly financial analysis.
  • Represent your property at relevant industry and local events to drive brand awareness, fostering a positive, professional, and collaborative team-oriented environment.

Requirements:

  • 5-7+ years of direct leadership experience in mentoring, coaching, training, and supervising a team.
  • Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred.
  • Proven success in driving sales, financial, and operational results to meet and exceed goals.
  • Strong problem-solving skills and ability to think strategically, building and maintaining strong relationships with team members, residents, and clients.
  • Yardi and Oscar systems knowledge preferred but not required.

Compensation:

  • $125,000-$150,000/year.

The Perks:

  • Fun, positive, and collaborative work environment.
  • Robust training program and ongoing professional development opportunities.
  • Comprehensive benefits package including PTO, medical, vision, dental, and 401k (permanent full-time roles only).
  • Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only).
  • Opportunities to give back including participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only).
  • Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only).
  • A career home with tons of potential for long-term career advancement within a rapidly expanding organization.

About AVE:

AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company on a mission to create raving residents. Our first-class residential communities offer flexible living solutions - fully furnished apartments for month-to-month stays and contemporary unfurnished apartments for longer lease terms. Our communities are designed to deliver unparalleled carefree living. We have professional, friendly teams on site to provide exceptional service, complimentary, on-demand, business and resort amenities for convenience, and fun resident events to create a sense of community. While we own and operate a growing portfolio of best-in-class residential communities nationwide, our most important asset has always been our passionate, dedicated team members. We have a lot of longevity within our team because we commit to team members who embrace our values and promote our reputation for excellence. Many decades ago, we committed ourselves to a value system called QUEST which stands for Quality, Uniqueness, Excellence, Service, and Teamwork. The 'S' representing 'service,' has been the driving force behind everything we do: service to our team members, service to our residents, service to our clients, and service to our communities.

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