Business Process Analyst

The Business Analyst plays a pivotal role within the information technology division of CoreSite, specializing in the evaluation of business workflows and the extraction of requirements from diverse and sometimes competing business sectors. This position entails overseeing project management and/or scrum master duties for designated initiatives, guiding collected requirements through the development phase to successful execution.

Key Responsibilities:

• Conduct comprehensive evaluations of existing and prospective business processes to identify technical solutions, perform cost-benefit analyses, and estimate project scopes.
• Facilitate requirement gathering through process workshops, discovery sessions, and backlog refinement, translating findings into precise and actionable epics, user stories, and acceptance criteria.
• Consult with business stakeholders on platform best practices and standard feature adoption in collaboration with technical leads and the Enterprise Solution Architect.
• Assume the role of Scrum Master and/or Project Manager, managing agile ceremonies, developing project plans, reporting on project progress, and coordinating end-to-end User Acceptance Testing (UAT) activities.
• Prioritize and monitor all issues, risks, action items, and decisions to resolution, escalating as necessary to ensure project success.
• Create and maintain process and project documentation using Confluence/Box.
• Support change management initiatives related to development activities and assess system changes for their impact on downstream systems and organizational structures.
• Foster and sustain productive relationships with key internal clients and team members.
• Stay updated on relevant systems and methodologies, including the evaluation of hardware and software, and assist in the research and selection of new system software.
• Adhere to Software Development Lifecycle (SDLC) methodologies and compliance requirements.
• Exemplify and promote behaviors aligned with CoreSite's culture and values.

Additional Responsibilities:

• Provide training and support for assigned applications/software and various reporting systems.
• Engage in Quality Assurance and Quality Control practices, standards, methodologies, and metrics associated with assignments.
• Quickly adapt to and utilize proposed third-party vendor tools.
• Conduct audits on system and process effectiveness.
• Undertake other projects and duties as assigned.

Qualifications:

• Ability to excel in a hybrid work environment with a minimum of two onsite days per week.
• Strong communication skills, capable of engaging with both technical and business audiences across all organizational levels.
• Proficient documentation skills.
• Familiarity with business analysis techniques for gathering and visualizing solution and technical requirements, including process flowcharts, GAP analysis, data flow diagrams, and entity-relationship diagrams (ERD).
• Ability to collect and analyze data to inform decision-making.
• Exceptional problem-solving, analytical, and decision-making capabilities.
• Experience with JIRA, Confluence, Rally, or similar tools for team delivery is highly desirable.
• Proficient in managing small to medium-sized projects.
• Knowledge of MuleSoft or Enterprise Integration Strategies is advantageous.
• Familiarity with Salesforce CPQ application is a plus.
• Demonstrated ability to learn new applications and operating systems rapidly.
• Comprehensive understanding of information and systems technology, computer network systems, and various telecommunications systems.

• Bachelor's Degree in computer science, information technology, or a related field is preferred.
• A minimum of three years of relevant experience, including at least two years supporting various business software and two years of experience in IT systems implementations as a Business Subject Matter Expert or Product Owner.
• Experience with Salesforce is highly preferred.
• Familiarity with various project delivery methodologies and the ability to apply necessary processes for project success.
• Salesforce certification(s) are a plus (Administrator, Business Analyst, Advanced Administrator).
• Proven experience in using and supporting developed and purchased business applications.
• Ability to discuss technical issues at both technical and non-technical levels, depending on the audience.
• Demonstrated focus on troubleshooting and problem resolution.
• Experience in planning and organizing work activities to meet deadlines for oneself and teams.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop or kneel, talk, and hear. The employee must occasionally lift and/or move objects weighing up to 25 pounds.

Compensation:

The compensation for this position includes a base salary range of $75,000 to $90,000 annually. This role is also eligible for an annual bonus and equity, based on individual and company performance.

Benefits:

CoreSite offers a dynamic, team-oriented work environment along with comprehensive benefits for employees regularly scheduled to work more than 20 hours a week, including:

• First-day medical insurance through Cigna with generous premium cost coverage.
• Dental insurance through Delta Dental.
• Vision insurance through VSP.
• Telemedicine services through MDLive for Cigna.
• Flexible spending account (FSA) plans for healthcare and dependent care.
• Health savings account (HSA) plans for employees participating in the High Deductible Health Plan.
• Life, AD&D, short-term disability, and long-term disability insurance fully covered by the company.
• Voluntary coverage options for supplemental life, critical illness, accident, and hospital insurance.
• First-day eligibility for a 401(k) savings plan through Fidelity, including a matching company contribution.
• Discretionary annual bonus and equity incentive plan.
• Employee stock purchase plan (ESPP) with a 15 percent discount.
• 16 days of paid time off (PTO).
• 11 paid company holidays and additional floating holidays.
• School visitation and elder care paid time off.
• Parental leave, adoption and surrogacy benefits, and family planning/fertility support.
• Wellness reimbursement program and wellness incentive program.
• Free parking or a company contribution toward a public transit pass.
• Education reimbursement and student loan debt assistance program.
• Employee assistance program, childcare resources, personal finance management support, and student loan debt assistance program.
• Pet insurance.
• Charitable matching program.

Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide information about our personal information handling practices. To read the Applicant Privacy Notice, please visit our website.