Customer Service Representative

1 week ago


Horseshoe Bay, United States Baylor Scott & White Healthcare Full time
Become a Contact Center Specialist at Baylor Scott & White Healthcare

POSITION SUMMARY
The Contact Center Specialist plays a vital role in our organization, managing incoming calls, emails, and electronic communications to deliver crucial front-line assistance for inquiries related to products and services. This position encompasses a variety of tasks aimed at ensuring a high level of customer satisfaction.

KEY RESPONSIBILITIES
  • Respond to standard inquiries and concerns with professionalism and efficiency.
  • Prioritize exceptional customer service experiences.
  • Deliver precise information utilizing suitable methods.
  • Work collaboratively with different departments to effectively address patient needs.
  • Manage difficult situations with a calm and collected approach.
  • Recognize and escalate urgent issues without delay.
  • Accurately document customer interactions.
  • Coordinate appointments and provide essential information to enhance patient experiences.
  • Maintain accurate records and verify insurance details.
  • Communicate effectively on behalf of patients and healthcare professionals.
QUALIFICATIONS
  • Previous experience in call centers, customer service, or healthcare is advantageous.
  • Excellent communication and interpersonal abilities are crucial.
  • Competence in data entry and navigating computer systems.
  • Familiarity with patient portals and customer service methodologies.
  • Capability to thrive in a dynamic and fast-paced environment.
BENEFITS
We offer a comprehensive benefits package that includes
  • Health and welfare benefits from the start of employment
  • 401(k) plan with a generous matching contribution
  • Opportunities for tuition reimbursement
  • Immediate accrual of paid time off
Note: Availability of benefits may vary based on the specific role.

EDUCATION AND EXPERIENCE
- High School Diploma or equivalent required
- Less than 1 year of relevant experience preferred

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