Customer Service Representative
1 week ago
POSITION SUMMARY
The Contact Center Specialist plays a vital role in our organization, managing incoming calls, emails, and electronic communications to deliver crucial front-line assistance for inquiries related to products and services. This position encompasses a variety of tasks aimed at ensuring a high level of customer satisfaction.
KEY RESPONSIBILITIES
- Respond to standard inquiries and concerns with professionalism and efficiency.
- Prioritize exceptional customer service experiences.
- Deliver precise information utilizing suitable methods.
- Work collaboratively with different departments to effectively address patient needs.
- Manage difficult situations with a calm and collected approach.
- Recognize and escalate urgent issues without delay.
- Accurately document customer interactions.
- Coordinate appointments and provide essential information to enhance patient experiences.
- Maintain accurate records and verify insurance details.
- Communicate effectively on behalf of patients and healthcare professionals.
- Previous experience in call centers, customer service, or healthcare is advantageous.
- Excellent communication and interpersonal abilities are crucial.
- Competence in data entry and navigating computer systems.
- Familiarity with patient portals and customer service methodologies.
- Capability to thrive in a dynamic and fast-paced environment.
We offer a comprehensive benefits package that includes
- Health and welfare benefits from the start of employment
- 401(k) plan with a generous matching contribution
- Opportunities for tuition reimbursement
- Immediate accrual of paid time off
EDUCATION AND EXPERIENCE
- High School Diploma or equivalent required
- Less than 1 year of relevant experience preferred
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