Customer Support Representative

1 week ago


Horseshoe Bay, United States Baylor Scott & White Healthcare Full time
Explore the Opportunity as a Contact Center Specialist at Baylor Scott & White Healthcare

POSITION SUMMARY
The Contact Center Specialist 1 plays a vital role in our organization, managing incoming calls, emails, and electronic inquiries to deliver crucial front-line assistance for product and service questions. This position encompasses a variety of tasks aimed at ensuring client satisfaction, from providing technical support to coordinating appointments.

KEY RESPONSIBILITIES
  • Respond to standard inquiries and concerns with professionalism and efficiency.
  • Commit to delivering outstanding customer service experiences.
  • Supply precise information utilizing suitable methods.
  • Work collaboratively with different departments to effectively address client needs.
  • Manage difficult situations with poise and professionalism.
  • Recognize and escalate urgent issues in a timely manner.
  • Accurately document client interactions.
  • Coordinate appointments and furnish necessary details for an optimal client experience.
  • Ensure precise record maintenance and insurance validation.
  • Communicate effectively on behalf of clients and healthcare professionals.
QUALIFICATIONS
  • Previous experience in call centers, customer service, or healthcare is advantageous.
  • Excellent communication and interpersonal abilities are required.
  • Competence in data entry and computer navigation is essential.
  • Familiarity with client portals and customer service protocols is preferred.
  • Capability to thrive in a dynamic and fast-paced environment.
BENEFITS
Become part of our organization and take advantage of a comprehensive benefits package that includes
  • Health and welfare benefits from the start
  • 401(k) plan with a generous match
  • Tuition reimbursement opportunities
  • Immediate accrual of paid time off
Note: Availability of benefits may vary based on the role.

EDUCATION AND EXPERIENCE
- EDUCATION - High School Diploma or equivalent
- EXPERIENCE - Less than 1 year of relevant experience

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