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Customer Service Ambassador

2 months ago

Miami, United States Fogo de Chão Full time

About Fogo de Chão

We are a leading Brazilian steakhouse chain that strives to provide an unforgettable dining experience for our guests. Our mission is to ignite passion and joy in the lives of our team members, guests, and communities.

Our Values

We believe in the importance of teamwork, integrity, excellence, humility, and Deixa Comigo (we've got you). These values guide our actions and decisions every day.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for facilitating service activities to enhance and enable the guest experience.

Key Responsibilities

  • Convey the gratitude of the organization to the guest for their patronage through guest-focused practices.
  • Preserve and share the festive, hospitable, and gracious spirit of Southern Brazilian traditions.
  • Complete any beginning or closing shift duties as directed by management.

Requirements

  • Must have a high level of endurance and mental acuity and toughness to manage conflict and deal successfully with high-stress situations.
  • Must be able to transport objects up to 50 lbs, stand for long periods of time, and work at a quick pace.
  • Must be able to work weekends and holidays.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, company-paid life insurance, and short-term disability. We also offer a voluntary benefits package, including critical illness, hospital indemnity, accident coverage, permanent life, and pet insurance.