Customer Service Ambassador

1 month ago


Miami, Florida, United States Consider Posh Pro Full time
Job Overview

Consider Posh Pro is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Provide accurate and timely information to customers regarding products, services, and policies.
  • Resolve customer complaints and issues by identifying solutions and ensuring customer satisfaction.
  • Assist customers with order placement, tracking, and returns.
  • Escalate unresolved issues to the appropriate departments or supervisors as needed.
  • Maintain a high level of product knowledge to effectively assist customers.
  • Contribute to the development and improvement of customer service procedures and standards.
  • Meet or exceed individual and team performance goals related to customer satisfaction, response time, and quality.
  • Collaborate with team members to foster a positive and supportive work environment.

Requirements:

  • High school diploma or equivalent; college degree preferred.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities with a focus on customer satisfaction.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
  • A positive attitude and a team-oriented mindset.


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