IT Support Specialist
1 week ago
Ntiva is a dynamic company that values growth, innovation, and teamwork. We offer limitless career opportunities for those who are passionate about technology and dedicated to delivering exceptional client experiences.
Job OverviewWe are seeking an experienced IT Support Specialist to join our Reactive Services division as a Triage Technician. As a member of our team, you will play a critical role in providing top-notch support to our clients, helping them overcome technical challenges and achieve their goals.
As a Triage Technician, you will be responsible for resolving Level One support requests, including common technical issues such as password resets and connectivity problems. You will also handle basic PC issues, Office 365, and device connectivity, working closely with clients to understand their needs and deliver tailored solutions.
In this role, you will have the opportunity to work on a wide range of projects, from troubleshooting hardware and software issues to implementing new technologies and processes. You will be part of a collaborative team that is dedicated to excellence, continuous learning, and innovation.
Requirements and Qualifications- Experience: 1-3 years of experience in IT support or a related field
- Skills: Excellent communication skills, ability to translate technical terms into easy-to-understand language, professional, organized, and detail-oriented
- Certifications: CompTIA or Microsoft Technology Associate (MTA) certifications preferred but not required
- Salary: $40,000 - $50,000 per year, depending on experience
- Medical benefits: Comprehensive medical, dental, and vision coverage for employees and their families
- 401(k): Eligibility to participate in Ntiva's 401(k) plan, with company-matched contributions
- Paid Time Off (PTO): Generous PTO policy, plus two floating holidays
We are an equal opportunity employer committed to creating a diverse, inclusive, and welcoming work environment. If you are passionate about technology, enjoy working with people, and are eager to grow your career, we encourage you to apply.
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