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Customer Service Representative
1 month ago
We provide high-quality patient care with a unique combination of the latest in clinical technology and compassionate medical professionals. Our commitment to improving both the quality and availability of healthcare in our region drives us to hire only the best to support the communities we serve.
Job SummaryThis position plays a critical role in the management of accounts receivable by counseling patients and/or family members on insurance options and payment arrangements. The incumbent will contact patients with outstanding balances due to no insurance or insurance deductibles, and counsel these patients in regard to making arrangements for payment in full or payment arrangements.
Key Responsibilities- Review all self-pay balances in the over 120 day aging bracket to determine if the criteria have been met to transfer to collection agency.
- Prepare and review accounts to determine statement, payment, and collection history.
- Work collection report from largest balances down.
- Coordinate with collection agency to verify balance and account information.
- Maintain accurate account of payments and necessary insurance transfers.
To be successful in this role, you will need:
- A high school graduate with a strong understanding of medical terminology.
- Working knowledge and proficiency in electronic processing in the following areas: Blue Cross/Blue Shield, Medicare, Medical Assistance, commercial, and auto.
- Formal schooling or working knowledge of collection procedures for Act 6, Workers' Compensation, VA, and Champus.
Experience in telephone collection work within a hospital or related field providing thorough knowledge of collection laws and/or two years of hospital collections or completion of a Medical Secretary program in lieu of experience is acceptable.
Knowledge, Skills, and Abilities- Knowledge and proficiency in the operation of PC procedures with emphasis on specific hospital collection applications, i.e., Medicare, Medical Assistance, and Blue Cross/Blue Shield.
- Knowledge of the assigned third parties' billing requirements.
