Customer Service Representative

3 days ago


State College, Pennsylvania, United States Anna Yang - State Farm Agent Full time
Job Overview

As a Service Team Member at Anna Yang - State Farm Agent, you will play a vital role in delivering exceptional customer service to our clients. Your primary responsibility will be to provide personalized support, ensuring their insurance needs are met and exceeded.

Key Responsibilities
  • Respond to client inquiries regarding insurance policies, coverage options, claims, and billing in a timely and professional manner.
  • Build and maintain strong relationships with clients through attentive service and personalized communication.
  • Process policy changes, transfers, and claim submissions accurately and efficiently, ensuring seamless client experiences.
  • Conduct thorough needs assessments to educate clients on insurance options that best fit their requirements, providing expert guidance and recommendations.
  • Collaborate with other team members to ensure smooth operations and efficient workflow, driving business success.
  • Stay up-to-date with industry trends and product knowledge to provide accurate and relevant information to clients, enhancing their overall experience.
Requirements
  • Excellent communication skills, both written and verbal, with strong active listening abilities.
  • Exceptional customer service skills, with a proven track record of providing outstanding service.
  • Detail-oriented and highly organized, with the ability to manage multiple tasks simultaneously.
  • Previous experience in the insurance industry or customer service field is preferred.
  • Proficient computer skills and the ability to navigate insurance software systems.

If you are passionate about delivering exceptional customer service, have a strong attention to detail, and thrive in a fast-paced environment, we encourage you to apply. Your dedication and expertise will contribute to our mission of providing excellent insurance solutions to our valued clients.



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