Order Fulfillment Coordinator
1 week ago
At Garlock Flexibles, we are committed to delivering exceptional service and exceeding customer expectations. We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for establishing and maintaining strong relationships with external and internal customers.
Key Responsibilities:
- Provide timely and effective communication with internal departments and customers to ensure seamless order fulfillment.
- Act as a safety leader and promote a culture of safety within the organization.
- Support business strategy by creating customer-centric service processes and metrics.
- Build customer loyalty through proactive management of customer expectations and experiences.
- Partner with operations and supply chain teams to review schedules, anticipate potential issues, and collaborate on meeting customer expectations.
Requirements:
- 2 years' experience in a customer service environment.
- Demonstrated knowledge of ERP systems and Microsoft Office suite.
- Excellent communication and written skills.
- Strong attention to detail and problem-solving skills.
- Flexibility and ability to multitask.
Salary Range: $45,000 - $60,000 per year.
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