Customer Service Representative

5 days ago

Covington, Kentucky, United States Fidelity Investments Full time
About the Role

Fidelity Investments is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, helping them to achieve their financial goals and objectives.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers, answering questions and addressing concerns
  • Work with customers to understand their financial needs and provide personalized solutions
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction and retention targets
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of customer service experience in a financial services or related industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
Why Join Fidelity?

Fidelity Investments is a leading provider of financial services and products, with a reputation for excellence and integrity. As a member of our team, you will have the opportunity to work with a talented and diverse group of professionals, and to contribute to the success of our company. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and other retirement savings options. We also offer opportunities for career growth and professional development, including training and education programs, mentorship, and leadership development.

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