Intake Referral Coordinator

2 days ago


Brooklyn, New York, United States Urban Recovery Full time
Intake Referral Coordinator

We are seeking a skilled and compassionate Intake Referral Coordinator to join our team at Urban Recovery.

Key Responsibilities:
  • Coordinate and facilitate admissions to Gentle Heart Recovery, maintaining effective communication with referents, patients, and family members.
  • Interview prospective patients, collect referral information, and verify insurance coverage.
  • Request and obtain necessary medical or psychiatric records, and clearances when indicated.
  • Coordinate admit dates, programs, and transportation, accurately entering all data in the EMR system.
  • Follow up and confirm scheduled admissions, explaining the pre-certification process and informing patients/family regarding permissible and not permissible clothing and other items.
  • Maintain communication with marketing and referral sources, notifying them when scheduled admits do not occur as planned.
Requirements:
  • Excellent interpersonal and communication skills, with the ability to interact compassionately with individuals battling substance issues.
  • Proficient in EMR, CRM software, and Microsoft Office Suite.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Strong organizational and multitasking abilities, with the ability to manage multiple relationships with various agencies.
  • Ability to maintain confidentiality and act with discretion and empathy.
Education and Experience:
  • Associate's Degree in a related field, with a BA or BS preferred.
  • Customer Service, Substance Abuse Treatment, and Intake Experience is preferred, with two years' experience in the field preferred.


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