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Customer Service Representative

1 month ago

Cleveland, Ohio, United States Emerald Credit Union Full time
Job Description

We are seeking a highly skilled and motivated Banking Professional to join our team at Emerald Credit Union. As a key member of our staff, you will be responsible for providing exceptional customer service and financial guidance to our members.

The ideal candidate will have a minimum of two years of prior banking experience and possess excellent communication and interpersonal skills. You will be required to work every Monday, Tuesday, Thursday, Friday, and Saturday at approximately 40 hours per week, with every Wednesday and Sunday off.

As a Banking Professional, you will be responsible for:

  • Providing accurate and efficient cash handling and account maintenance services
  • Responding to member inquiries and requests in a professional and courteous manner
  • Cross-selling products and services to meet members' financial needs
  • Achieving monthly branch goals and demonstrating a high level of diplomacy and trust

Benefits of working at Emerald Credit Union include:

  • A set schedule with no evening hours
  • 11 paid federal holidays
  • Paid vacation time, personal days, and birthday days
  • Paid sick time and incentive pay program with no cap
  • Healthcare, vision, and dental insurance
  • Life insurance and supplemental insurance
  • 401(k) retirement plan participation and credit union membership

Apply today to join our team and take the first step towards a rewarding career in banking