Customer Service Representative

2 weeks ago

Cleveland, Ohio, United States The Sherwin-Williams Company Full time

Job Summary:

The Sherwin-Williams Company is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and order management support to external and internal customers and brands through various communication mediums.

Key Responsibilities:

  • Facilitate the Order to Cash Process by ensuring orders are correctly and accurately input via the order review process and confirming data with customers via the acknowledgement process.
  • Review pricing for accuracy and ensure all applicable/requested promotions are correctly applied to invoices.
  • Partner with Pricing Group and/or Sales to correct price discrepancies.
  • Track customer orders to ensure expectations are met and carriers deliver on time per shipping agreements.
  • Deliver on business expectations by adhering to defined turnaround times for order placement, email/fax response, and call response.
  • Utilize various workflows, including VOC and Pricing, to gain the needed approvals that allow customer orders to ship as completely as possible while adhering to regulatory and financial requirements.
  • Contact Management: Field inquiries via multiple platforms, control customer experience through positive language, and use friendly, professional, and courteous verbal and written correspondence.
  • Build and Maintain Internal/External Business Partnerships: Promote positive working relations with internal and external departments (Customer Support, Marketing, Planning, Operations, Pricing, Finance, Regulatory).
  • Send forecast data to Production Planning when pertinent.
  • Support Inventory Management Operation Excellence through intelligent decision making and coordination with Plants and Distribution Centers.
  • Provide Problem Resolution: Utilize resources and procedures to facilitate the timely and correct handling of reported Overages, shortages, and damages, and record data in CRM and/or E-trac system.
  • Process credit requests promptly and provide the necessary details so that claims may be reviewed and issued within a reasonable timeframe.

Requirements:

  • High School Diploma Required; College Degree in a Business-Related Field Preferred.
  • Customer Service or related experience required.
  • Comfortable communicating via phone, fax, and email.
  • Preferred: Experience in a high-paced office setting, demonstrated passion for continuous improvement, and service excellence.

Technical/Skill Requirements:

  • Excellent verbal, written, and interpersonal communication skills.
  • Effective customer service, problem-solving, and conflict resolution skills.
  • Microsoft Office Suite proficiency.
  • PC proficiency.
  • Excellent time management and strong sense of priority.
  • Consistently exhibit a positive attitude and exceptional work ethic.

Preferred Qualifications:

  • Fast learner with a sharp mind, able to work comfortably in a team or independently.

The Sherwin-Williams Company is an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer.

  • Customer Service Representative

    2 weeks ago

    Cleveland, Ohio, United States Veterans Canteen Service Full time

    Customer Service RoleWe are seeking a Customer Service Representative to join our team at the Veterans Canteen Service. As a Customer Service Representative, you will provide exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide customer service to our customers in a fast-paced environmentAssist...

  • Customer Service Representative

    3 weeks ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at the Cleveland Clinic. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our patients and families.Key Responsibilities:Answer and process inbound calls in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Cleveland, Ohio, United States Westrock Full time

    Customer Service RepresentativeAt Westrock, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for:Key Responsibilities:Receiving and processing routine customer orders, inquiries, and/or customer issues related to ordersMaintaining ongoing relationships with...

  • Customer Service Representative

    4 weeks ago

    Cleveland, Ohio, United States FASTSIGNS Full time

    Customer Service Representative at FASTSIGNSAs a Customer Service Representative at FASTSIGNS, you will be the initial contact with current customers and prospective customers. Your role will involve working with customers in various ways, including email, telephone, in-person, and at their place of business.Key Responsibilities:Build long-lasting...

  • Customer Service Representative

    3 weeks ago

    Cleveland, Ohio, United States Stout Full time

    Job Title: Customer Service RepresentativeAt Stout, we're dedicated to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our clients.Job Summary:We're seeking a highly skilled and empathetic individual to join our team as a Customer Service Representative. In this...

  • Customer Service Representative

    2 weeks ago

    Cleveland, Ohio, United States Westrock Full time

    Customer Service Role at WestrockAs a Customer Service Representative at Westrock, you will be responsible for receiving and processing routine customer orders, inquiries, and issues related to orders. You will maintain ongoing relationships with multiple customers and sales staff, providing pricing, inventory availability, and production schedule...

  • Customer Service Representative

    2 weeks ago

    Cleveland, Ohio, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeWe are seeking a customer-focused individual to join our team as a customer service representative. Key responsibilities include answering phones, taking orders, and providing exceptional customer service. Key Skills:• Excellent communication skills• Ability to work in a fast-paced environment• Strong problem-solving...

  • Customer Service Representative

    2 weeks ago

    Cleveland, Ohio, United States Chick-fil-A Full time

    Join Our TeamCustomer Service RepresentativeWe are seeking a friendly and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience. You will work closely with our team to maintain a clean...

  • Customer Service Representative

    4 weeks ago

    Cleveland, Ohio, United States Henrie Agency Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Henrie Agency - Symmetry Financial Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their...

  • Customer Service Representative

    3 weeks ago

    Cleveland, Ohio, United States Circle K Full time

    Store Customer Service Representative**Job Summary:**We are seeking a highly motivated and customer-focused Store Customer Service Representative to join our team at Circle K. As a Store Customer Service Representative, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales...

  • Customer Service Representative

    4 weeks ago

    Cleveland, Ohio, United States State Farm Insurance Full time

    Customer Service RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist customers with inquiries, complaints, and policy changes in a...

  • Customer Service Representative

    2 weeks ago

    Cleveland, Ohio, United States Tremco Construction Products Group, Inc. Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing orders, and ensuring timely shipment of products.Key...

  • Customer Service Representative

    2 weeks ago

    Cleveland, Ohio, United States PNC Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail banking team, you will be responsible for providing exceptional customer service, processing customer transactions, and educating customers...

  • Customer Service Representative

    3 weeks ago

    Cleveland, Ohio, United States Goodwill Industries of Gr. Cleveland & East Central Ohio Full time

    Job DescriptionWe are seeking a Customer Service Representative to join our team at Goodwill Industries of Greater Cleveland & East Central Ohio. As a Customer Service Representative, you will be responsible for providing excellent customer service to all Goodwill patrons, vendors, and associates.You will handle transactions, promote agency programs, and...

  • Customer Service Representative

    4 weeks ago

    Cleveland, Ohio, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide a warm welcomeTake customer orders using our technology...

  • Customer Service Representative

    1 month ago

    Cleveland, Ohio, United States Waterway Carwash Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Waterway Carwash. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for every customer who visits our...

  • Customer Service Representative

    2 months ago

    Cleveland, Ohio, United States Chick-fil-A Full time

    About the RoleWe're seeking friendly and enthusiastic individuals to join our Front of House Team as Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and maintaining a clean and welcoming environment.Key...

  • Customer Service Representative

    3 weeks ago

    Cleveland, Ohio, United States Chick-fil-A Full time

    Customer Service RepresentativeWe're seeking a friendly and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our Front of House team, you will be responsible for welcoming and greeting guests, taking and preparing customer orders, and maintaining a clean and safe environment. If you enjoy serving customers and...

  • Customer Service Representative

    2 weeks ago

    Cleveland, Ohio, United States First Mutual Holding Co. Full time

    The Customer Service Representative is a dynamic role at First Mutual Holding Co. where you will be responsible for delivering exceptional customer experiences in a fast-paced banking environment. As a key member of our team, you will play a vital role in providing timely and accurate support to our customers, ensuring their needs are met with a high level...

  • Customer Service Representative

    1 week ago

    Cleveland, Ohio, United States Goodwill Industries of Gr. Cleveland & East Central Ohio Full time

    Goodwill Industries of Greater Cleveland & East Central Ohio is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service to all Goodwill patrons, vendors, and associates. You will handle transactions, promote agency programs, and assist with stock...