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IT Support Specialist Desktop Level 3
1 month ago
As a Desktop Level 3 IT Support Specialist at C4 Technical Services, you will be responsible for providing high-level technical support to our clients. This role requires excellent communication skills, a strong understanding of IT systems, and the ability to work independently in a fast-paced environment.
Key Responsibilities:
- Provide level 2 end-user support, including troubleshooting and resolving hardware, connection, and software issues.
- Support and maintain PCs, including assigning users and computers to proper business groups in Active Directory.
- Perform timely workstation hardware and software upgrades.
- Coordinate with authorized vendors for PC hardware repair.
- Monitor and remove virus, spy-ware, and other non-authorized software.
- Maintain and/or coordinate PC hardware inventory.
- Order and purchase standard equipment and software through approved vendors.
- Support firm software and desktop management.
- Provide IT support for local software within their region.
- May coordinate support with a Product Champion.
- Upgrade local server software as necessary.
- Regular scheduled regional calls.
- Proactively support Corporate IT and customer support changes and initiatives.
- Test phases of changing hardware and software standards.
- Monitor ticket queues to ensure SLAs and OLAs are met.
- Utilize the standard Knowledgebase per standard procedures.
- Reconciliation of Active Directory permissions as per internal securities audits.
- Reconciliation of licenses associated with locally purchased software.
- Coordinate with local vendors for cabling, phone system, printer/fax, and other IT related facilities maintenance.
- Tasks related to potential office remodels or relocations.
Requirements:
- Strong understanding of IT systems and hardware.
- Excellent communication and problem-solving skills.
- Ability to work independently in a fast-paced environment.
- Strong organizational and time management skills.
- Ability to work effectively in a team environment.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
