Network Engineer

4 weeks ago

Byron Center, Michigan, United States People Driven Technology, Inc Full time
Job Title: Managed Services Engineer - Networking

We are seeking a highly skilled Managed Services Engineer - Networking to join our team at People Driven Technology, Inc. As a key member of our team, you will be responsible for the management and troubleshooting of network solutions for multiple clients.

Key Responsibilities:
  • Manage ticket life cycle, including receiving ticket requests, managing multiple tickets through all stages of the process, and properly closing tickets according to predefined metrics.
  • Organize and perform ticketing tasks to adhere to Managed Services SLAs.
  • Interface with OEM vendors to resolve support cases on behalf of clients.
  • Participate in a phone call queue during assigned time periods.
  • Escalate tickets to internal departments when necessary, following documented guidance.
  • Consult clients on general technical inquiries and best practices.
  • Perform proactive maintenance duties, such as switch/firewall/AP upgrades and patches.
  • Provide remote hardware and software support for switches, routers, and firewalls.
  • Proactively analyze client networks and systems to ensure optimal health.
  • Maintain documentation of client technical information, including procedures, infrastructure, and remote support instructions.
  • Contribute to and enhance internal department processes and system documentation.
  • Be available for on-call work after hours and on weekend rotations shifts.
  • Accurately track time via internal systems for work performed.
Requirements:
  • Self-driven to deliver exceptional client outcomes.
  • Finds joy in cultivating relationships with clients as an extension of their team.
  • Creativity and a passion for learning new things.
  • Elevated problem-solving.
  • Excellent organizational skills.
  • Exceptional time management skills necessary to complete competing tasks on time.
  • Ability to collaborate in a cohesive team environment.
  • Bachelor's degree in a technology-related field, or equivalent experience.
  • 2+ years' experience serving in an MSP or in a client-facing IT consulting role.
  • 2+ years' experience in systems and network administration.
  • Proven experience troubleshooting complex networking issues.
  • Basic knowledge of Cisco Meraki technologies, Cisco networking infrastructure, and ConnectWise PSA.
  • Experience working in environments with strict SLAs and regulatory compliance (e.g., HIPAA, PCI-DSS).
  • Cisco CCNA certification or equivalent experience.
What We Offer:
  • Comprehensive medical, dental, and vision plans for you and your dependents.
  • 401(k) Retirement Plan with Employer Match, Health Savings Account, Life Insurance, and Long-Term Disability.
  • Competitive compensation.
  • Collaborative and welcoming office culture.
  • Work-life balance and unlimited paid time off.

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