Network Engineer

4 weeks ago


Byron Center, Michigan, United States People Driven Technology, Inc Full time
Job Summary

We are seeking a highly skilled Network Engineer to join our Managed Services team at People Driven Technology, Inc. As a Network Engineer, you will be responsible for the management and troubleshooting of network solutions for multiple clients.

Key Responsibilities
  • Manage and troubleshoot network solutions for multiple clients
  • Ensure all managed solutions are operating at peak performance, adhering to security standards, and meeting client needs within specified SLAs
  • Execute management of ticket life cycle, including receiving ticket requests, managing multiple tickets through all stages of the process, and properly closing tickets according to predefined metrics
  • Interface with OEM vendors on behalf of clients
  • Participate in a phone call queue during assigned time periods
  • Escalate tickets to internal departments when needed
  • Consult clients on general technical inquiries and best practices
  • Perform proactive maintenance duties, such as switch/firewall/AP upgrades and patches
  • Provide remote hardware and software support for switches, routers, and firewalls
  • Proactively analyze client networks and systems to ensure optimal health
  • Maintain documentation of client technical information
Requirements
  • Self-driven to deliver exceptional client outcomes
  • Finds joy in cultivating relationships with clients as an extension of their team
  • Creativity and a passion for learning new things
  • Elevated problem-solving
  • Excellent organizational skills
  • Exceptional time management skills
  • Ability to collaborate in a cohesive team environment
  • Bachelor's degree in a technology-related field or equivalent experience
  • 2+ years' experience serving in an MSP or in a client-facing IT consulting role
  • 2+ years' experience in systems and network administration
  • Proven experience troubleshooting complex networking issues
  • Basic knowledge of Cisco Meraki technologies, Cisco networking infrastructure, and ConnectWise PSA
  • Experience working in environments with strict SLAs and regulatory compliance
  • Cisco CCNA certification or equivalent experience
What We Offer
  • Comprehensive medical, dental, and vision plans
  • 401(k) Retirement Plan with Employer Match, Health Savings Account, Life Insurance, and Long-Term Disability
  • Competitive compensation
  • Collaborative and welcoming office culture
  • Work-life balance and unlimited paid time off

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