Network Engineer
4 weeks ago
We are seeking a highly skilled Network Engineer to join our Managed Services team at People Driven Technology, Inc. As a Network Engineer, you will be responsible for the management and troubleshooting of network solutions for multiple clients.
Key Responsibilities- Manage and troubleshoot network solutions for multiple clients
- Ensure all managed solutions are operating at peak performance, adhering to security standards, and meeting client needs within specified SLAs
- Execute management of ticket life cycle, including receiving ticket requests, managing multiple tickets through all stages of the process, and properly closing tickets according to predefined metrics
- Interface with OEM vendors on behalf of clients
- Participate in a phone call queue during assigned time periods
- Escalate tickets to internal departments when needed
- Consult clients on general technical inquiries and best practices
- Perform proactive maintenance duties, such as switch/firewall/AP upgrades and patches
- Provide remote hardware and software support for switches, routers, and firewalls
- Proactively analyze client networks and systems to ensure optimal health
- Maintain documentation of client technical information
- Self-driven to deliver exceptional client outcomes
- Finds joy in cultivating relationships with clients as an extension of their team
- Creativity and a passion for learning new things
- Elevated problem-solving
- Excellent organizational skills
- Exceptional time management skills
- Ability to collaborate in a cohesive team environment
- Bachelor's degree in a technology-related field or equivalent experience
- 2+ years' experience serving in an MSP or in a client-facing IT consulting role
- 2+ years' experience in systems and network administration
- Proven experience troubleshooting complex networking issues
- Basic knowledge of Cisco Meraki technologies, Cisco networking infrastructure, and ConnectWise PSA
- Experience working in environments with strict SLAs and regulatory compliance
- Cisco CCNA certification or equivalent experience
- Comprehensive medical, dental, and vision plans
- 401(k) Retirement Plan with Employer Match, Health Savings Account, Life Insurance, and Long-Term Disability
- Competitive compensation
- Collaborative and welcoming office culture
- Work-life balance and unlimited paid time off
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Network Engineer
4 weeks ago
Byron Center, Michigan, United States People Driven Technology, Inc Full timeAbout People Driven Technology, IncWe are a family-owned, local technology value-added reseller that focuses on delivering simple, scalable business and technical outcomes for our clients. Our team leverages decades of combined business, technology, and engineering experience to deliver these outcomes in a methodical manner.Job SummaryWe are seeking a highly...
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Network Engineer
4 weeks ago
Byron Center, Michigan, United States People Driven Technology, Inc Full timeJob Title: Managed Services Engineer - NetworkingWe are seeking a highly skilled Managed Services Engineer - Networking to join our team at People Driven Technology, Inc. As a key member of our team, you will be responsible for the management and troubleshooting of network solutions for multiple clients.Key Responsibilities:Manage ticket life cycle,...
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Managed Services Network Engineer
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Network Engineer
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