Patient Care Coordinator

2 weeks ago

Brighton, Colorado, United States UnitedHealth Group Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Key Responsibilities:
  • Greet patients as they arrive and manage wait times effectively.
  • Complete check-in and check-out tasks, including insurance verification, pre-authorizations, and document copying.
  • Collect co-payments, co-insurance, and deductibles, and issue receipts.
  • Manage the cashier box and daily deposits according to company policies.
  • Process walk-in patients and visitors, and answer phones to schedule appointments.
  • Handle cash and count money at high volumes, including mathematical computations.
  • Establish and maintain effective working relationships with patients, employees, and the public.
What We Offer:
  • Competitive base pay and comprehensive benefits package.
  • Performance rewards and recognition programs.
  • Equity stock purchase and 401(k) contribution.
  • Education reimbursement and employee discounts.
  • Employee Assistance Program and Employee Referral Bonus Program.
Requirements:
  • High School Diploma/GED (or higher).
  • 1+ years of customer service experience with strong communication skills.
  • Intermediate level of proficiency in Microsoft Office applications.
  • Ability to travel 10% of the time for coverage at other clinics if needed.
Preferred Qualifications:
  • 1+ years of experience with electronic health records.
  • 1+ years of related healthcare experience, including scheduling experience.
  • 1+ years of experience handling and triaging of telephone calls and a multi-system phone line.
  • Knowledge of medical terminology.
Soft Skills:
  • Ability to work independently and as a team, and maintain good judgment and accountability.
  • Demonstrated ability to work well with health care providers.
  • Strong organizational and time management skills.
  • Ability to multi-task and prioritize tasks to meet all deadlines.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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