Customer Support Specialist

2 weeks ago


Ronkonkoma, New York, United States Suffolk Transportation Service, Inc. Full time
Transportation Call Center Associate

Suffolk Transportation Service, Inc. is a family-operated transit organization dedicated to serving the transportation needs of Suffolk County. As a Transportation Call Center Associate, you will be stationed at our Transit headquarters. This is a part-time role requiring 20 hours per week, directly reporting to the Call Center Manager. The call center operates Monday through Saturday from 7 AM to 5 PM and Sunday from 8 AM to 4:30 PM.

KEY DUTIES & RESPONSIBILITIES
  • Deliver outstanding customer service by answering calls in a clear, friendly, and concise manner.
  • Collaborate effectively with team members.
  • Address caller needs related to bookings, cancellations, and trip confirmations while adhering to ADA program policies.
  • Maintain awareness of the challenges faced by callers, including those with visual, auditory, cognitive, and physical impairments.
  • Assist in resolving complex round trip inquiries.
  • Possess knowledge of Long Island, NY geography.
  • Participate in periodic map testing throughout the year.
  • Perform general office tasks as needed, including data entry with a focus on accuracy.
REQUIREMENTS & QUALIFICATIONS
  • Dependable transportation.
  • Ability to remain seated for extended periods.
  • Proficient command of the English language.
  • Computer skills, including keyboarding.
  • Flexible availability, as operations run seven days a week.
  • Capacity to handle high call volumes with a positive demeanor.
  • Strong attention to detail.
  • Maintain confidentiality at all times.
  • Excellent interpersonal skills.
  • Physical presence at the work site is required for this position.


  • Ronkonkoma, New York, United States Suffolk Transportation Service, Inc. Full time

    Customer Support Specialist Suffolk Transportation Service, Inc. is a family-owned transportation provider dedicated to serving the transit needs of Suffolk County. As a Customer Support Specialist, you will be stationed at our Transit headquarters. This role is part-time, requiring 20 hours per week, and you will report directly to the Customer Support...


  • Ronkonkoma, New York, United States ACLD Full time

    Position OverviewResidential Support SpecialistEmpowering Individuals to Reach Their Full PotentialSince our inception in 1957, ACLD has been at the forefront of providing essential services for individuals with developmental disabilities. As a leading non-profit organization, we proudly employ over 1200 dedicated professionals across more than 70 program...


  • Ronkonkoma, New York, United States Options for Community Living Full time

    About the RoleWe are seeking a highly motivated and compassionate Care Navigator (Peer Specialist) to join our team at Options for Community Living. As a Care Navigator, you will play a vital role in providing outreach and engagement efforts to engage and retain consumers in care.Key ResponsibilitiesConduct Outreach and Engagement Efforts: Develop and...


  • Ronkonkoma, New York, United States Wells Fargo Full time

    Deliver Exceptional Customer ExperienceWe are seeking a skilled Personal Banker to join our team at Wells Fargo. As a key member of our banking team, you will be responsible for building relationships with customers and providing them with personalized financial solutions.Key Responsibilities:Participate in proactive outreach to customers to understand their...


  • Ronkonkoma, New York, United States Prestige Industries Full time

    JOIN OUR TEAM AT PRESTIGE INDUSTRIESWe are seeking a dedicated individual with outstanding communication abilities to fill our customer service role.Key Responsibilities: Delivering exceptional customer serviceAddressing customer inquiries and resolving issuesProcessing transactions using our current point-of-sale systemProviding in-depth product...


  • Ronkonkoma, New York, United States Global Bill and Fulfill Associate Full time

    Job SummaryThe Customer Relations Associate is a key member of the Global Bill and Fulfill Associate team, responsible for facilitating the payment of and release of records to requestors (customers). As the primary interface between Account Specialists and requestors, this role requires excellent communication and interpersonal skills to ensure seamless...


  • Ronkonkoma, New York, United States The PCA Group Full time

    Job DescriptionThe PCA Group of Companies is a fully vertically integrated, tech-enabled, and truly omnichannel global distribution company for the worldwide beauty and wellness sector.We are seeking a highly motivated Ecommerce Specialist who will be responsible for creating, managing, and optimizing product content on several different platforms.The ideal...


  • Ronkonkoma, New York, United States Rentokil Terminix Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Termite Control Specialist Trainee to join our team at Rentokil Terminix. As a Termite Control Specialist Trainee, you will play a key role in providing exceptional customer service and ensuring the highest level of quality in our termite control services.Key ResponsibilitiesProvide...


  • Ronkonkoma, New York, United States ROTHCO Full time

    Accounts Receivable and Credit Management SpecialistROTHCO is seeking an Accounts Receivable and Credit Management Specialist to enhance our financial operations. This role is pivotal in ensuring timely collection of outstanding invoices while fostering positive relationships with our clients through effective communication. The successful candidate will...


  • Ronkonkoma, New York, United States FASTENER DISTRIBUTION HOLDINGS LLC. Full time

    Job OverviewThe Quality Assurance Specialist plays a crucial role in ensuring that customer orders are accurately matched with the corresponding receiving documentation and certifications. This position involves inspecting the quantity and quality of parts in accordance with established Inspection Sampling Plans and addressing any discrepancies by...


  • Ronkonkoma, New York, United States Prestige Industries Full time

    This role is essential for enhancing brand visibility for our esteemed clients at Prestige Industries. The Junior Marketing Specialist will engage both independently and as part of a team to implement marketing initiatives aimed at boosting sales. Comprehensive training and guidance will be provided by some of the top Marketing and Sales experts in the...


  • Ronkonkoma, New York, United States Home Efficiency Experts Full time

    About the RoleWe are seeking a highly motivated and results-driven Home Energy Efficiency Specialist to join our team at Home Efficiency Experts. As a key member of our sales team, you will play a crucial role in promoting our energy-efficient solutions to homeowners in Long Island.Key ResponsibilitiesConduct thorough residential energy audits to assess the...


  • Ronkonkoma, New York, United States Rentokil Terminix Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Termite Control Specialist Trainee to join our team at Rentokil Terminix. As a key member of our front-line team, you will play a crucial role in providing outstanding service delivery of our termite control products to valued customers.ResponsibilitiesVerify job specifications for each work...


  • Ronkonkoma, New York, United States Prestige Industries Full time

    About Prestige IndustriesWe are a dynamic and growing company that values excellent customer service and relationships. Our team is dedicated to delivering exceptional experiences to our customers, and we are seeking a skilled Customer Service Representative to join our team.Key ResponsibilitiesCustomer Service: Provide timely and professional support to...


  • Ronkonkoma, New York, United States FASTENER DISTRIBUTION HOLDINGS LLC. Full time

    Position Overview FASTENER DISTRIBUTION HOLDINGS LLC stands as a prominent global partner in the supply chain sector, particularly within the aerospace and defense markets. With a legacy spanning over fifty years, the organization specializes in c-class components, including hardware, electrical, chemical, and consumable products tailored for both OEM and...


  • Ronkonkoma, New York, United States SLV New York Full time

    Job Summary:SLV New York is seeking a highly motivated and entrepreneurial individual to join our team as a Customer Service Trainee in the fast-paced and dynamic Marketing and Client Service industry. Our boutique marketing and consulting firm proudly works with some of the world's largest and most renowned brands in the telecommunications industry.Key...


  • Ronkonkoma, New York, United States FASTENER DISTRIBUTION HOLDINGS LLC. Full time

    Job DescriptionFASTENER DISTRIBUTION HOLDINGS LLC. is a leading provider of electronic interconnect products to major military and aerospace manufacturers. We are seeking a highly skilled Warehouse Operations Specialist to join our team.The successful candidate will be responsible for assisting in all facets of the daily functions of the warehouse,...


  • Ronkonkoma, New York, United States EastWest Industries, Inc. Full time

    Job OverviewPosition Summary: The Production Scheduling Specialist plays a crucial role in orchestrating, planning, and managing production workflows to guarantee the effective creation of products. This position requires collaboration across multiple departments to achieve production targets while ensuring a seamless flow of materials and information.Key...


  • Ronkonkoma, New York, United States VIABILITY, INC Full time

    Become a part of our team as a Bilingual Education/Employment Specialist 3Are you a compassionate, organized, and dynamic individual with excellent interpersonal abilities? Join us in our mission to empower individuals facing disabilities and other challenges to achieve their maximum potential.Position: Bilingual Education/Employment Specialist 3 -...


  • Ronkonkoma, New York, United States Options for Community Living Full time

    Job SummaryOptions for Community Living is seeking a highly skilled Addiction Recovery Specialist to provide support services to individuals with mental illness in our MH Supportive Housing program. The ideal candidate will have a strong background in addiction recovery and be able to provide education and counseling to residents.Key ResponsibilitiesPerform...