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Client Success Strategist

2 months ago

Stamford, Connecticut, United States Acuative Corporation Full time
Opportunity for Client Success Strategist

Are you prepared to assume a crucial position as a Client Success Strategist? In this role, you will serve as the main liaison for significant client accounts, ensuring their success and satisfaction with our offerings.

Key Responsibilities:

  • Working collaboratively with internal teams to uphold robust client relationships and service standards
  • Leading operational teams to provide outstanding technology solutions and fulfill contractual obligations
  • Recognizing risks and opportunities, and executing enhancement strategies
  • Offering technical direction and support to clients, improving their overall experience
  • Promoting client success and satisfaction through proactive engagement and service improvements

Qualifications We Seek:

  • At least 8 years of experience in IT Service Management with client-facing roles
  • Proven skills in managing client relationships
  • Operational proficiency across diverse technology settings
  • Familiarity with ITIL principles and incident management processes
  • Understanding of networking, virtualization, cloud technologies, and related fields
  • Willingness to travel occasionally for client interactions
  • Financial acumen for billing and client financial management
  • Exceptional written and verbal communication skills