Tier 1 Desktop Support Specialist

4 days ago


Moorpark, California, United States Big Brand Tire & Service Full time
Job Overview

Big Brand Tire & Service is seeking a skilled IT Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees, ensuring their technology needs are met efficiently and effectively.

Key Responsibilities
  • Provide technical support to end-users via remote support and in-person.
  • Respond to tickets through our ticketing system.
  • Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
  • Install, configure, and maintain desktop operating systems and software applications.
  • Set up and configure new user accounts and equipment.
  • Perform desktop administration tasks across hundreds of devices.
  • Collaborate with other IT team members to escalate and resolve complex issues.
  • Perform hardware and software upgrades as needed.
  • Maintain accurate documentation of IT systems, processes, and procedures.
  • Assist with IT projects and initiatives as assigned.
  • Manage and support our AV Conference Rooms.
Requirements
  • Degree in computer science, Information Technology, or related field preferred.
  • IT certifications such as CompTIA A+, Network +, Security +, Microsoft 365 Certified: Endpoint Administrator Associate, or similar are a plus.
  • Proven experience in a Desktop Support Technician role providing Level 1-3 support, preferably in a corporate environment in a fast-paced environment supporting end-users.
  • Strong knowledge of Windows operating systems and Office 365 or Google Workspace.
  • Experience with Active Directory, Azure Active Directory, Exchange Admin Center, SharePoint Admin Center, 365 Admin Center, and network troubleshooting.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to effectively prioritize and manage multiple tasks in a fast-paced environment with unforeseeable requests.
  • Strong interpersonal and communication skills, with a focus on delivering exceptional customer service.
  • Experience with MDM, creating configuration profiles, security policies, automations, and PowerShell scripts.
  • Demonstrated expertise in researching and testing new solutions that involves reading documentation, instructions, KB articles or escalating to Vendors for further resolution.

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