Customer Service Representative

4 weeks ago


Duluth, Minnesota, United States Southern Ideal Door Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Southern Ideal Door. This role will play a crucial part in supporting our customer service and inside sales team, ensuring smooth administrative operations, and providing exceptional customer experiences.

Main Responsibilities
  • Provide administrative support to the sales team, including scheduling appointments, preparing reports, and managing correspondence.
  • Maintain accurate records and files, both electronic and physical.
  • Assist with the preparation of sales presentations and proposals.
Customer Service
  • Respond promptly to customer inquiries via phone, email, and in-person.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Provide product information and recommendations to customers.
Inside Sales
  • Assist with inside sales activities, including processing orders, preparing quotes, and following up on leads.
  • Identify opportunities for up-selling and cross-selling products to existing customers.
  • Collaborate with the outside sales team to ensure customer needs are met.
Order Management
  • Process and track customer orders from receipt to delivery.
  • Coordinate with the warehouse and delivery teams to ensure timely and accurate order fulfillment.
  • Monitor inventory levels and communicate with the purchasing department to maintain stock availability.
Requirements
  • High school diploma or equivalent; associate or bachelor's degree in business administration, sales, or a related field is a plus.
  • Proven experience in administrative support, customer service, or inside sales.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office & Excel.
  • Ability to work independently and as part of a team.
  • Knowledge of residential and commercial garage door products is a plus.


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