Customer Service Representative
6 days ago
We're seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our members over the phone, while also learning and mastering the foundation of financial services.
Key Responsibilities- Provide exceptional member service, using our Service Standards in every work-related interaction.
- Actively participate in meeting the goals of the department and the Credit Union.
- Assist members with everyday transactions, including transfers, withdrawals, and payments.
- Identify opportunities to educate members about our products and services.
- Answer and resolve member account inquiries.
- Work within given limits and authority, proactively seeking supervisory assistance as needed.
- A competitive hourly rate, with opportunities for career growth and development.
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401K retirement savings plan with company match.
- A supportive and collaborative work environment, with opportunities for professional development and growth.
- A commitment to providing exceptional service to our members, and to making a positive impact in our community.
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Basic computer skills and knowledge of financial services.
At Arrowhead Credit Union, we're passionate about providing exceptional service to our members, and about making a positive impact in our community. We're committed to creating a supportive and collaborative work environment, where our employees can grow and develop their careers. If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
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