Customer Service Representative
5 days ago
Drive your career in customer service with Hertz
About UsWe're a leading car rental company dedicated to delivering exceptional experiences for our customers. As a Customer Service Associate, you'll play a crucial role in shaping the future of our business.
Salary and Benefits$16.00 per hour is just the starting point for your compensation package. Enjoy access to a range of benefits, including medical, dental, and vision plans, retirement programs, paid parental leave, and more.
Your RoleAs a Customer Service Associate, you'll provide world-class support to our customers, handling first contact resolution and ensuring their experience is nothing short of fantastic. You'll work closely with our management team to analyze Net Promoter Score results and implement strategies to boost guest satisfaction.
You'll also be responsible for:
- Serving as the primary liaison for NPS initiatives and communicating performance actions to the team
- Analyzing NPS results to identify areas for improvement
- Providing guidance and feedback to employees to enhance customer service skills
- Ensuring all corporate policies and procedures are followed by staff
To succeed in this role, you'll need:
- At least 3 years of demonstrated experience in customer service, preferably with operations and sales background
- Rental car experience is a plus
- Excellent customer service skills, with a proven track record of delivering high-quality experiences
- Strong oral and written communication skills
- Ability to build relationships and lead others
- Sound problem-solving and decision-making skills
Join Hertz and discover a culture that empowers you to drive your potential. With perks like up to 40% off standard rental rates, educational reimbursement, and more, you'll enjoy a comprehensive benefits package that supports your well-being and career growth.
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