Automotive Customer Service Specialist

2 weeks ago


Houston, Texas, United States Chastang Enterprises Full time
Job Description:

In this role as a Call Center Representative, you will serve as the vital first point of contact for online vehicle inquiries at Chastang Ford. You will be an integral part of our service team, helping customers navigate their next vehicle purchase journey by offering guidance and setting up appointments to ensure a seamless experience.

Responsibilities:
  • Conduct daily outbound calls with the ability to sit for extended periods.
  • Utilize scripted dialogue to establish rapport and schedule sales appointments.
  • Manage call data using CRM software.
  • Track daily calls, emails, and appointments.
  • Meet minimum call metrics and Key Performance Indicators (KPIs).
  • Address customer objections.
  • Coordinate with internal departments and direct sales inquiries to management.
  • Provide daily task recaps.
Requirements:
  • Sales experience is preferred.
  • Call center experience is beneficial.
  • Proficiency in basic computer functions and typing.
  • Familiarity with customer service principles.
Benefits:
  • Competitive Pay Plan: $35,000 - $50,000 per year.
  • Comprehensive Benefits Package: Medical, Vision, Dental, Life Insurance.
  • Paid Time Off and Holidays.
  • Company Discount on Services.


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