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Healthcare Customer Service Representative
2 months ago
As a key member of the Cleveland Clinic family, the Patient Service Specialist plays a crucial role in delivering exceptional healthcare experiences. This position emphasizes a patient-centric approach, ensuring that every individual receives the highest level of service throughout their visit.
Core Responsibilities:- Utilize the HEART Model to effectively address and resolve patient concerns, ensuring a memorable visit.
- Create a welcoming atmosphere for patients and visitors by embodying outstanding customer service principles.
- Manage patient needs proactively in waiting areas, engaging with patients and addressing issues as they arise.
- Conduct patient registration, insurance verification, and appointment scheduling with precision and care.
- Facilitate billing processes while adhering to compliance and quality standards.
- Maintain accurate and confidential patient records, including insurance and payment details.
- Encourage and assist patients in utilizing front-end technology, providing necessary training and support.
- Collaborate effectively with clinical staff to ensure seamless communication and service delivery.
- Participate in process improvement initiatives and contribute to enhancing patient care.
Education: High School Diploma or GED is required.
Experience: A minimum of two years in patient registration, appointment scheduling, or customer service is preferred. An Associate's Degree may substitute for one year of experience, while a Bachelor's Degree may substitute for the experience requirement.
Skills:- Excellent communication and organizational abilities.
- Strong customer service orientation with a commitment to patient satisfaction.
- Ability to adapt to changing technologies and processes.
- Critical thinking and problem-solving skills to manage diverse patient interactions.
Ability to operate office equipment and navigate various locations within a fast-paced environment. Must be able to lift and transport up to 25 pounds.
Benefits:Cleveland Clinic offers comprehensive benefits that support your health, well-being, and career growth. We value our caregivers and strive to create a supportive and enriching work environment.